Q: When I assign a role to a customer and save it, the role saves, but is then no longer assigned to the user about 5-10 minutes later.
A: Don’t assign to customers manually, one by one in Commerce. You should be assigning the roles only in RTP|One and then in Commerce if you/customer/tester logs out of Commerce and back in, then you have the Role from RTP|One.
Q: Can family members purchase without a customer role?
A: Customer roles will restrict the visibility of a category and/or product based on the signed-in user. So if the family members do not have the role, they will be able to purchase the product only if the signed-in user has the role. However to gate it further to only allow assignment of eligible guests, couple customer roles with a validated procedure in RTP|One. In this case, only the eligible user will be able to be assigned to the product and checkout with it.
Q: Can resorts use customer roles and hidden categories to "fence off" products that are in testing and not ready to be guest facing?
A: Yes, this is a great use of customer roles. Assign the admin customer roles to categories or products that you don't want publicly accessible, and only admins will be able to purchase/shop for pre-released products to test them in live.
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