Linked products, most often used for renewal passes, are sold via a flow that only allows customers and members of their group/family to see or be able to add renewal products to their cart if they have previously purchased specific access product components.
This feature is supported for: Resorts using RTP|One as a POS
This feature is NOT supported for: Resorts using Siriusware as a POS
Key Terms
Renewal Product
A fenced product only offered to a guest who had purchased a previous season access product, designated the in product component link area of RTP|One, most commonly season pass.
Product Component Link
A feature in RTP|One that Aspenware Commerce leverages logic from to display fenced renewal products to eligbile guests, which links access product components from a previous season to product headers for an upcoming or current season. This setup is most commonly used for season pass renewals.
Feature Description
Linked products, most often used for renewal passes, are sold via a flow that only allows customers and members of their group/family to see or be able to add renewal products to their cart if they have previously purchased specific access product components. In order for renewal functionality to work, Linked Product Component Codes must be set up in RTP|One, linking the previous year’s access components to the current or upcoming year’s product headers.
Once RTP|One product component link setup and Aspenware Commerce configuration is complete, a customer who has purchased a pass access product component in the past will be able to buy “renewal” products on the online store from a restricted page.
Only logged in and eligible members can complete a renewal purchase, so a banner prompting non-logged in guests to login to renew can be setup.
The banner below displays a custom message that displays to a non logged in user.
Once a guest is logged in, the banner language changes to link to the renewal area, from where renewal products can be added to cart for the entire family.
A customer who is eligible for a renewal product will only be able to add it to their cart with the product assigned to the eligible customer.
The guest with the linked or “renewal” product assigned to them will not be able to re-assign renewal products to someone else in their group.
Customers who are not eligible to buy renewal products will be blocked from being able to access and add these linked products to their cart.
The image below shows the display when some people in the family are eligible to renew, but this family member is not eligible to renew.
The image below shows the display when no members of the family are eligible to renew.
Section Links
- Overview: Renewal/Linked Products
- Configuration: Renewal/Linked Products
- Common Troubleshooting: Renewal/Linked Products
- Use Cases: Renewal/Linked Products
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