Common Troubleshooting: Reservation Products

Q: My inventory is not syncing to Aspenware and is not being seen on the PDP.

A: Newly created setup in Aspenware’s Inventory Pool plugin takes a minimum 1 hour to initially sync to Aspenware Commerce. Meaning inventory will not show up on the PDP until this sync is complete.

Q: I have the product setup properly in Aspenware Commerce but I am not seeing the reservation module populate as expected when I book these products

These products must be set up as access products in RTP|One.

Q: My customer has the original product that makes them eligible, but I’m not seeing the reservation category appear when I sign in.

Check that the GPP scheduled task is set to run and is set frequently enough. Aspenware recommends every minute.

Q: Can someone purchase multiple reservation-eligible products? For example, if someone purchases 2 5-packs of tickets, will it show 10 available days to reserve?

A: We have supported this via using customer roles and hiding and showing different reservation products depending on eligibility. So you would create a 5-pack reservation product available and visible to only people who only purchased one 5-pack with 5 days to reserve, and then a “two 5-pack reservation product” available and visible to guests who have two 5-packs with 10 days to reserve, and so on.

Q: Occasionally, but not always I get an error when I try to cancel a reservation date. It seems intermittent.

A: Cancellations will not work if an order is open in RTP|One. Having an order open locks it out. Try closing the order on that machine and then retrying the cancellation.