Q: My category is setup, but not functioning on our site.
A: Verify that “Allow customers to select page size” in your admin settings is unchecked, and that the page size is set to 20.
Categories will not function correctly if either of these settings are changed.
Q: My product is not showing up in my subcategory.
A: Often this happens when the product is assigned to the parent category instead of the subcategory. Go to
Q: How do I change the default category that appears on our shop page?
A: In Aspenware Commerce Admin, go to configuration > settings > all settings > search in the name field for: catalogsettings.defaultcategory. From here you can update the field with the SEO of the category you wish to make the default.
This will be the category featured on your landing page.
If after reviewing documentation and Common Troubleshooting Q&A and you still don’t have a solution for the configuration question or issue you are experiencing please write into support@aspenware.com and our support team will be happy to help!
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