Q: I’m getting an inventory related error in the order queue but the product the guest purchased doesn’t have inventory mapped to it in AW commerce.
A: If inventory is setup on any of the DCIs or components in the POS, it should also be setup in AW Commerce using the configuration steps for inventory. If the product is not setup with inventory mappings in AW commerce, the guest will be able to freely book, and if it sells out in the POS, then the order will fail because the two systems don’t have the same constraints.
Q: In admin, some inventory mapping rows are assigned attributes that I didn’t add.
A: If mapping multiple products to POS inventory codes in a single session, refresh the admin screen between each addition. There is currently a bug that can cause erroneous combinations when inventory assignments are added back to back without the page being refreshed.
If after reviewing documentation and Common Troubleshooting Q&A and you still don’t have a solution for the configuration question or issue you are experiencing please write into support@aspenware.com and our support team will be happy to help!
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