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Self-Registration software enables resorts to set up Kiosks where guests can complete child registration tasks, emergency contact information, rental profile tasks, and print relevant guest details (such as rental info) from the IIS server. |
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This feature is supported for: Resorts that use RTP|One for POSas a POS and have a license for Aspenware Arrival and/or Resort Tools. |
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This feature is not supported for: Resorts that use Siriusware for as a POS. |
Feature Description
Searching for a course
Golf reservation products are hosted in their own category. An optimized search tool enables guests to easily search and book based on their desired date, tee-time range, number of holes, and number of players. If the course has availability based on search criteria, then a short description of the course along with the rate is displayed. If a course does not have availability based on search criteria, then the course image is greyed out and a message informing guests that no tee times are available is displayed.
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NOTE: Pricing, tee-times, and course availability are controlled in EZLinks and are not configurable in Aspenware. |
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Adding reservations to cart
Once a guest has selected a course they are taken to the course’s product description page (PDP) where they can select from available tee-times and add the desired players to their cart.
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Checkout for tee-times
For resorts using a supported payment provider, the checkout flow highlights to the guest that their credit card is being collected to reserve the tee time but is not being charged at the time of purchase.
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Prior to completing the reservation, a configurable language string is available to add custom text to notify guests of booking and course policies.
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Overbooking prevention & price change assurance
Aspenware has functionality that prevents guests from overbooking tee-times. Once an order is completed in AW, the reservation is sent to EZLinks and that tee-time and player quantity are removed from further reservations.
Further, there is no cart “locking”. If two guests add the same date/time to their cart, the guest that fully completes checkout first will reserve the tee-time and the other guest will receive a message that the tee-time is no longer available.
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This also applies if AW is unable to connect to EZLinks, an unable to complete order message will be displayed. Or if the guest added the reservation to their cart, waited a day or two, and the tee-time price changes; in this instance, the guest would not be allowed to complete checkout and they would receive a message that the price has changed.
Online Check-in / Customer Pre-pay
Resorts can enable/disable guests to check-in and prepay for their course ahead of their tee-times.
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Resorts can set up branded kiosks that are designed to be used on touchscreen monitors with peripherals. Fast Flow can be turned on for guests who completed their orders online or in advance. An order number will display for a guest who’s activity date is within 5 days according to the following logic:
The guest’s order exists at the Rental Location configured in Admin and the order is +/- 5-days into the future or past
The guest has a Rental order at any location +/- 5-days
The guest has any order +/- 5-days
Resorts can kiosks be set up at different locations across the mountain with unique configurations per location (or per kiosk). It is highly configurable and can include unique flows, content, and images for each location to facilitate a faster check-in flow without requiring staff assistance. Tasks for kiosk check-in can be ordered or removed to the resort’s preference and include:
Collecting emergency contact details
Completing child registration profiles
Completing rental profile (and optionally selecting the damage waiver)
Signing waivers
Printing guest details from IIS (anything that can be printed from IIS can be included on the print-out)
Regardless of the tasks chosen for a kiosk, the first step every guest will step through is locating or creating an account for registration.
Logging into Resort Tools
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To increase security, a resort staff member is required to login prior to opening up each terminal to the guests. There will be two credentials shared with the resort: ‘admin’ and ‘user.' To configure Resort Tools, you will login with your admin credentials, and to enable guests to use Resort Tools, you will login with your ‘user’ credentials.
Each terminal must be logged into separately and the session by default will last for 180 days. Upon upgrade and first sign in, the ‘clock’ will start for your 180 day session. We recommend that the Resort logout and log back in prior to the time expiring to ensure that there is no down time once the login expires on day 180.
Credentials will be generated upon deployments from v3.8 onwards. Those credentials will be given to the Resort in a secure method directly after from Aspenware. If credentials are forgotten, the Resort must submit a ticket to Aspenware to resend those credentials.
If credentials are compromised, the same must happen, but Aspenware will generate new credentials for the Resort. This will require Aspenware to re-deploy Resort Tools. This will NOT require a new sign in if you were signed in previously; however, the Resort is advised to sign out if the credentials are compromised.
Resorts Tools Guest Flow
The slides displayed below demonstrate the guest experience when using Resort Tools.
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