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Q: Can I
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restrict a validated prompt
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code entry to only be available to use if a guest is buying within a certain time frame?
A: Yes. You can setup set up validated prompts in RTP|One to only validate codes during a specific time, and also set these special gated products in Aspenware Commerce to only be available during the specified time using the product start and end time fields. Contact your Aspenware Representative for assistance.
Q: Can I
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restrict uses on a validated prompt
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code?
A: Yes. You can limit the number of times a customer can use the discount code in an order or overall. This is their code to be single-use or multi-use. Usage limits are set up in the validated prompt rules in RTP|One, so work with your Aspenware representative to fully communicate your campaign requirements so that they can set up the validation prompt according to your rules. If enabling single-use codes, then ensure to set up the prompt to “Prevent Duplicates” in Aspenware Commerce, which ensures the code can only be used once per transaction.
Q: Where and when does the guest enter the
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validated prompt code when making a purchase?
A: In If the code is not configured to “validate on assignment,” guests will enter their code in the checkout flow on the personalize step, each guest assigned to a gated product that is set up to use checkout discount codes (validated prompts) “Personalize” step. The user will be prompted to enter their a specific code for each fenced product. Depending on the rules configured around the validated prompt, it may require a specific guest is also assigned to the product in addition to checking the code, the product being purchased is valid for discount, and it may check to ensure this code is not already used, but these rules are configurable within RTP|One’s validation prompt setup and should be worked out with your Aspenware representative during setup. If the code is configured to “validate on assignment,” no code entry will be required, but only eligible household members will be available to be assigned to the product.
Q: How do I report on how frequently
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validated prompts are used and how much revenue I drove from guests who
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purchased products fenced by validated prompts?
A: Reporting is offered through RTP|One’s validation prompts and custom reports. Work with your Aspenware representative if a custom report is needed.
Q: Can I
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fence products using validated prompts
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to only be available to use if a guest has already purchased a specific
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product and has that on their profile?
A: Yes. You can set up validated prompts in RTP|One to only validate codes for guests who are valid. Aspenware recommends setting up a separate assignment validated procedure for limiting the assignable contacts on the assignment step and combining that with the use of a separate checkout validated procedure so the valid guest is forced to enter a valid code to proceed. If the code is not needed, you may decide to only set up the assignment procedure and not require code entry. You may consider setting these prompts up to be “validate on assignment” prompts, to reduce the amount of data entry for the guest in this case.
Real Example of this page can be found here: Common Troubleshooting: Age Rules
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How-to Guide of this page can be found here: [Internal] Common Troubleshooting Setup Guide
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