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The following is an overview of the technical environment in which Aspenware Commerce functions. Commerce is designed to work with two Point of Sale systems, RTP|One and Siriusware, multiple different payment providers, Authorize.net, Moneris, Payeezy, Square, and Braintree, as well as several other third-party products, to provide ultimate flexibility for our resort clients.
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Azure Outages: Azure rarely goes down, but there are occasional outages. When these occur if it impacts the site Azure location the site may go down (usually no longer than 1 hr is the max we've seen). Aspenware will proactively reach out to resorts and alerts them when Azure outages are resolved. There are also several sites online to check the current “health status” of Azure. They will indicate if there is some sort of global outage and will offer updates as to when it will be back online and/or what specific components of Azure may be affected.
Improper Scaling: The most common issue is that Azure isn’t properly scaled for the load (load meaning resources required for volume of customers on the site). This can result in outages. See AW’s Aspenware’s article about Scaling for Flash Sales or Product Launches to ensure you are prepared for high-traffic dates.
2 - Aspenware Commerce
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Bugs: Occasionally, there will be bugs with Aspenware Commerce. If you have found a bug, please contact your Aspenware Representative by emailing support@aspenware.com for assistance and troubleshooting. For guidance on reporting bugs, refer to Guidelines on Submitting Tickets.
SSL/DNS Entries Expiring: Your Aspenware Commerce site and Unity instance(s) have a custom domain such as shop.yourresort.com, which also has SSL security. This SSL and DNS entry requires upkeep by the resort to keep the SSL cert up to date annually. Your Aspenware representative should reach out when expiration dates are nearing, but this upkeep is ultimately the responsibility of the resort and should be tracked by your IT/networking team. For assistance on manually renewing an SSL refer to AW’s Aspenware’s article How to generate generage .pfx file for new/renewed SSL cert. It is also recommended to set up SSL to auto-renew.
Unsupported Configuration: Aspenware publishes its supported configuration options within its documentation. Sometimes configuration changes that are not supported are made by administrators that can at best cause a published product to be unusable and at worse take down the site. If a change was recently made that coincides with a P1 or product issue, consider undoing the change and opening a support ticket to confirm the configuration change you made was a potential culprit. Aspenware only asserts that the configuration detailed in its extensive documentation is supported, please avoid enabling unsupported configuration.
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Description: Aspenware Commerce supports the integration of digital payment providers through a payment gateway via https. See Overview: Payment Gateways for a list of currently supported providers. Affirm Payments payments are also supported for financing purchases over time.
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Description: The Point of Sale API is also on the webserver and works in tandem with Unity to handle all calls to and from the Point of Sale database. For RTP|One, resorts may use Aspenware’s Unity product, with or without RTP’s web service, RTP|Connect. For Siriusware, this is ww.dll. The distribution of which API performs which calls varies depending on the Point of Sale system and on the configuration.
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Description: Aspenware Commerce integrates seamlessly with many third-party partners who are able to connect directly through the Unity API. Integration partners include Skidata, Axess, and more!
Common Troubleshooting and Communication:
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