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Winter is coming…

Upcoming Version Release

Aspenware Commerce 2.23 Code

The latest code from AW Commerce will be ready for your resort to BETA test as soon as Monday, November 1st! Here’s what’s coming:

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    • Enhanced Dynamic Pricing Calendar

    • Aspenware Payment Plan Support for Heartland

    • Aspenware Payment Plan Support for Moneris

    • New Tab for Communications Preferences in My Account

    • For Resorts that Use Identity with Commerce, a number of Identity enhancements rolling out with this release

    Check out the 2.23 Release Notes and reach out to your AW Aspenware representative via support@aspenware.com if your resort would like to partake in the beta testing of 2.23.

    Mountain Tech Symposium - Event Recap

    Thank you to all those who joined us at the Big Sky 2021 Mountain Tech Symposium last week! It was great seeing everyone in person. We were able to discuss some exciting resort projects and winter setup with most of you. If you have further questions or would like to discuss further ideas/questions/setup, please reach out to support@aspenware.com and we will be more than happy to assist you!

    A few pics to recap the event:

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    Events

    Post Webinars and Webinars to Come!

    Did you get a chance to join us on the last two webinars? No? No need to worry, you can watch the recordings here!

    Loved what you’ve seen? The next webinar will be hosted in October 2021, the precise date to be released in the near future!

    Recap of September’s Webinar topics:

    • Streamline the buying process with Fast Flow.

    • Upsell products using Cross-Sell

    • Review past purchases with Order History.

    • Optimize pricing configuration with the NEW Dynamic Pricing.

    Next Webinar: October 2021

    Have you heard?

    Announcing IKON Pass Friends & Family Discount Redemption

    Aspenware Commerce now offers the ability to integrate with the IKON Pass Friends & Family discount program allowing customers to effortlessly book discount days in advance without needing to contact your call center. Read all about it here!

    Retail is on Aspenware Commerce

    If you didn’t know already, Aspenware Commerce supports the ability to sell Retail on your store. It’s a great way to reach guests before, during, and post resort visits and make sure they have a memento to remember their experience! Want to learn more? Check it out here!

    Moneris and Heartland are integrated with Aspenware Commerce

    Aspenware is proud to increase the options available to our resort customers by partnering with some of the best known payment gateways in the world! For our Canadian customers, Moneris is now fully integrated into Aspenware Commerce, with a full complement of credit card services, including integrated CVV and AVS for fraud protection. Resorts based in the USA can now choose to work with Heartland Payments for their ecommerce credit card processing. Heartland is a preferred provider for Aspenware, with enhanced token-based functionality available for users of the latest version of RTP|One. Our robust integration includes all the standard credit card and integrated fraud prevention functions, as well as tie-ins to exciting Aspenware Commerce functions like Payment Plans.

    (for October’s) and here (for other previous recordings).

    Recap of October’s Webinar topics:

    • New Professional Service Package now available

    • Self Registration

    • Holiday Sales and Scaling

    • Ikon Friends & Family Discount Redemption

    Have you heard?

    Affirm Integration

    Did you know that Aspenware Commerce now offers integration with Affirm? You may have seen Affirm on many eCommerce websites such as Amazon, Wal-Mart, or Delta Vacations offering customers the option to pay for their online purchases over time with fixed monthly payments. The Buy Now, Pay Later financing method is becoming more and more popular for American consumers, especially for larger discretionary purchases.

    Read more here!

    Scaling for Flash Sales, Product Launches, or Other Website Events

    If you are planning a flash sale or a product launch with limited-time pricing or inventory, Aspenware strongly recommends scaling for these scenarios. Please review the scenarios here and take the appropriate actions. Notify your Aspenware Representative at least 7 business days prior to the flash sale to ensure your site has the proper Azure tier for the sale and get your product configuration questions answered ahead of the sale. 

    Holiday Sales

    It’s that time of year again, with the holidays right around the corner. So what are some best practices you can use during your Holiday Sales to maximize your resort’s success?

    • Selective Guest Checkout: With Selective Guest Checkout, you will increase conversion by specifying select products as a “Guest Checkout” product. This is extremely helpful in your sales, as many guests use this time to purchase gifts for their loved ones. It will:​ reduce cart abandonment​, accelerate checkout speed​, and should lead to increased sales​.

    • Cross Sell: Cross Sell allows you to select specific products that you wish to drive further traffic and sales towards.  This is different than your ability for add-ons and related products.  This feature allows you to call direct attention to another product, that is typically complimentary to the guest’s shopping cart.

    • Scaling: If your resort decides to run a flash sale during this time period, then scaling will be necessary in order to keep the guest experience smooth.  We define a flash sale as a short period of time where your resort will be driving approximately 300% more traffic to your e-commerce site than what is typical.​ See the above Scaling article on how to properly request your store to be scaled.

    Winter is coming . . . are you ready?

    As your resort prepares for your upcoming winter season, make sure your team has the resources to be the most successfulnecessary resources for success.

    Need assistance or further training? Our Professional Service team is ready for you. Drop them a line at support@aspenware.com for all your winter needs.

    Aspenware Support Portal

    Freshdesk

    support@aspenware.com

    Recent Articles

    Are you up to date on the latest from Aspenware?

  • The first snowflakes have fallen! See what’s new in Aspenware Commerce as you head into winter

  • How Aspenware Will Change the Way You Think About Customer Service

    • Maximize Order Value and Drive Incremental Revenue with Aspenware

    Check out the latest articles here

    Aspenware Spotlight

    Meet Mike O’Shea! Mike is our Software Development Manager and has been with Aspenware for 2 years.

    • One of the most fun projects he has worked on was our Identity product and server because it let Aspenware Commerce move authentication out of the usual ECommerce solution and into a standalone application. This enables is to be used by other 3rd party applications and websites for a single sign-on experience for guests.

    • We asked Mike, “What is one thing you wish everyone knew about or used?” He replied, “We are looking for a resort to help pilot a CDN which could improve site performance significantly!” If you’re interested , reach out to support@aspenware.com.

    • Where can you find Mike when he’s not building the next big thing at Aspenware? He’s usually on the trails, mountain biking!

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    Leigh Bush! She’s one of our talented Business Analysts at Aspenware. She’s been with the company for almost 2.5 years now.

    • Leigh’s favorite project is one that can not be fully unveiled yet, but has been enabled her to get to know others in the ski technology industry in addition to various subject matter experts within our own company. This project has made Leigh proud of how Aspenware communicates with stakeholders and delivers on Aspenware’s vision as well as pivots to embrace changing business requirements. She loves being able to apply this experience to her current project management coursework.

    • When we asked Leigh what is one thing she wished everyone knew about or used, she replied with: “I hope our resorts know and use selective guest checkout, which I think is a pretty neat option that makes shopping breezy!”

    • Where can you find Leigh when she’s not managing the next best product at Aspenware? Riding bikes and baking cakes!

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