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Q: Question 1
{To find good questions and answers start by searching Freshdesk for the key word to find tickets that have been resolved with this key word to get ideas around what kind of common troubleshooting and issues occur around this feature. Open up tickets that seem relevant and read through solutions for how they were solved.}
A: Answer 1
{Answers should be written conversationally and should reference documentation rather than try to duplicate documentation, as if you were responding to a helpdesk ticket. .}
Q: Question 2
A: Answer 2
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Q: I’m getting an inventory related error in the order queue but the product the guest purchased doesn’t have inventory mapped to it in AW commerce. A: If inventory is setup on any of the DCIs or components in the POS, it should also be setup in AW Commerce using the configuration steps for inventory. If the product is not setup with inventory mappings in AW commerce, the guest will be able to freely book, and if it sells out in the POS, then the order will fail because the two systems don’t have the same constraints. |
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How-to Guide of this page can be found here: [Internal] Common Troubleshooting Setup Guide
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Q: I am attempting to set up delivery and see the field “RTP Code” on the Add Shipping Location screen. What code is supposed to go in this field?
A: The “RTP Code” must be retrieved from RTP|One. It can be found in the database for the associated Delivery Detail. Contact your Aspenware Representative if you need help obtaining the Delivery Detail codes from your database to complete this task.
Q: The delivery method or delivery detail in the order view in One|Resort doesn’t match the guest selection.
A: This is usually due to a mismatch between RTP|One delivery method and delivery detail codes and the delivery method and delivery location codes configured in Aspenware in the Delivery plugin.
Q: Delivery information is not displaying on the order confirmation email
A: Order confirmation emails do not currently display delivery selections. The RTP|One order is the most accurate reference to find which delivery selections a guest made when completing their order.
Q: Orders are failing because the delivery setup in Aspenware Commerce doesn’t match the setup in RTP.
A: This would cause an order to fail. After fixing your delivery setup, contact us and share the failed order # as well as the desired correct delivery method or location code, and we can resolve the order failure.
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