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  • Resort must be an Aspenware Cloud customer using the Aspenware Cloud hosting platform.

  • Resort must be on the following minimum versions or later:

    • Unity 3.47

    • Commerce 3.6

    • Accounts 1.8.1

    • Cloud UI 1.7

    • Arrival 1.10

  • Resort must have an active account with Auth0.

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Content & Language Strings 

Auth0 Sign-in Screens 

Description 

Language String

Default Customer Request 

Title 

title

None 

 

Description 

description

None  

Email placeholder 

emailPlaceolder

Email  

Account lookup link 

var-passMediaLinkText

Lookup email by pass number 

 

Account lookup title 

var-passMediaTitleText

Let’s lookup your account  

Lookup instruction 

var-passMediaInstructionsText

Enter the number on your pass 

 

Pass number 

passMediaFieldLabel

Pass Number  

Account lookup Success message 

var-passMediaSuccessPrompt

An Account was found  

Account lookup success body 

var-passMediaSuccessDescription

The email we have on file with this pass number is: 

 

Auth0 Sign-Up Screens 

Description 

Language String

Default Customer Request 

Title 

title

None  

Description 

description

None  

Email placeholder 

emailPlaceolder

Email 

 

Yes/No for Pass 

var-havePassTitle

Do you have a pass  

Instruction 

var-passNumberTitle

Enter the number on your pass 

 

‘Pass number’ field placeholder

var-passMediaFieldLabel

Pass number 

 

Create account with pass error:  

var-signupWithPassError

There was a problem creating your account. Please call resort ###-###-#### or create an account without a pass 

 

Receive updates and what’s new happening at {resort} 

accounts.userprofile.receiveemailstext

Receive updates and what’s new happening at {resort} 

 

Customer matching 

accounts.accountexists.subtitle

Call Resort to verify account 

Resort phone number: ###-###-####  

Rewards Enrollment Consent

Accounts.UserProfile.CustomConsentDescription

This is a custom consent message with a link 

Create Customer Profile Page

Description

Language String

Default

Create Customer

accounts.userprofile.detailsheading

Account details

Create Customer

accounts.userprofile.formtitle.existinguser

Can you help us with a few required details?

Create Customer

accounts.userprofile.formtitle.newuser

Almost there! Finishing setting u your account

Create Customer (Rewards)

accounts.userprofile. customconsentdescription

This is a custom consent message with a [link](https://example.com

Create Customer (marketing)

accounts.userprofile.receiveemailstext

Receive updates and what's new happening at [TODO]

Create Customer

accounts.userprofile.updateprofileerror

There was an error updating your profile. Please try again

Single Customer Verification

accounts.verificationrequired.subtitle

Verify your identity

Single Customer Verification

accounts.verificationrequired.title

Account already exists

Single Customer Verification

accounts.verificationrequired.verificationsent

Verification sent via email

Multiple Customer Match

accounts.accountexists.contactlabel

Resort phone number

Multiple Customer Match

accounts.accountexists.contactnumber

(###)-###-####

Multiple Customer Match

accounts.accountexists.subtitle

Call resort to verify account

Multiple Customer Match

accounts.accountexists.title

Account already exists

Customer profile (if rewards enrollment enabled)

Accounts.UserProfile.CustomConsentDescription

This is a custom consent message with a link

Required information - new user

accounts.userprofile.formtitle.newuser

Almost there! Finish setting up your account.

Required information - existing user

accounts.userprofile.formtitle.existinguser

Can you help us with a few required details?

Aspenware Commerce Tasks

Info

NOTE: Credentials will continue to be stored in RTP; Resort support staff can still adjust auth profile credentials.

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Identify v3 (Powered by Auth0) includes robust Google Analytics tracking. The following events are included in the data layer.

Title

Location

Description

Event Name

Location

Project

Type (Page/Event)

Schema / Message 

Use Case

Login

successful_login

Commerce

 

User has signed in successfully and landed on store

Login

error

Auth0

errorType: "signin_error," "errorMessage": "{message}"

User has encountered an error, password or API

Sign-in Page

n/a

Auth0

When a customer views sign in page

Auth0

Page View

Forgot password page

n/a

Auth0

Customer view ‘forgot password’ page

Auth0

Forgot Password

Page View

forgot_password_

selectCustomer selected ‘forgot password’Customer match (1) page

submitted

Auth0

Event

forgot_password_submitted

Customer sent email to themselves to reset password

Auth0

Event

signin_attempt

Customer selects ‘continue’ from sign in

Auth0

Event

signin_error

Customer experiences a sign in error, such as password didn’t match, account exists, etc.

Auth0

Event

successful_login

Customer has been authenticated and directed to shop successfully

AW Cloud UI & Commerce

Event

signup_selection

Customer selects ‘sign up’ in auth0

Auth0

Event

Sign-up Page

Customer views sign up page

Auth0

Page View

signup_attempt

Customer selects ‘continue’ after input email/password when creating a new account

Auth0

Event

signup_success

Customer is successful in creating new account in auth0

Auth0

Event

auth0_account_error

Error occurred during sign up in auth0 such as email in use, API error.

Auth0

Event

Customer profile page

Customer views create customer profile page

AW Cloud UI

Page View

customer_match

Customer submits create profile and is matched to an existing customer in RTP (1 or many)

AW Cloud UI

Event

 

User has sent a password reset email

Sign up

signup_selection

Auth0

 

User has selected 'sign up'

Sign up

signup_success

Auth0

 

User has created an account in auth0 (email/password)

Sign up

create_profile

Commerce

 

User has created a customer 

Sign up

successful_login

Commerce

 

User has been authenticated and logged in successfully and landed on store

Sign up

error

Auth0

errorType: "auth0_signup_error," "errorMessage": "{message}"

User has encountered an error, user exists or API

Customer profile page

n/a

AW Cloud UI

Customer views create customer profile page

Customer Matching

signup_success

Auth0

 

User has created an account in auth0 (email/password)

Customer Matching

create_profile

Commerce

 

User has created a customer 

Customer Matching

customer_match

Commerce

{ "event": "awc_customer_match", "type", "#"}

User has matched to a customer in RTP

Customer match (1) page

n/a

AW Cloud UI

Customer views ‘verification needed’ page after match

AW Cloud UI

Page View

create_profile

Customer is successful in creating new customer

AW Cloud UI

Event

Update_Customer_Profile_Error

Customer experienced an error at creating a new customer

AW Cloud UI

Event

account_lookup

Customer selects ‘look up account with pass’

Auth0

Event

account_found

Customer inputs a valid pass and found an account

Auth0

Event

account_notfound

Customer input an invalid pass or no account found

Auth0

Event

signupwithpass_invitesent

Customer inputs correct pass, has email on file, and has no auth profile

Auth0

Event

Property: error_accountexists

Customer inputs a valid pass but account exists

Auth0

Event

Property: error_incorrectnumber

Customer inputs a invalid pass number and nothing found.

Auth0

Event

error_noemail

Customer inputs a valid pass but no email profile exists to verify

Auth0

Event

Add password

Customer match (many) page

n/a

AW Cloud UI

Customer view ‘call resort’ after being matched to multiple customers in RTP

AW Cloud UI

Page View

Account Lookup

account_lookup

Auth0

 

User has selected 'account lookup with pass number' on sign in screen

Account Lookup

account_found

Auth0

 

User entered a pass that is associated with an account

Account Lookup

account_notfound

Auth0

{ "event": "error", "errorType": "account not found", "errorMessage": "{error message}" }

User entered a pass that is not associated with an account

Pass Account Create

signup

Auth0

signupMethod: "pass_media"

User has entered a valid pass number

Pass Account Create

verify_account_view

Auth0

signupMethod: "pass_media"

User has been sent an email to verify their identity before finishing account create with pass flow

Pass Account Create

resend_email

Auth0

signupMethod: "pass_media"

User has resent invite

Pass Account Create

signup_error

Auth0

signupMethod: "pass_media", "message": "no_email"

User has encountered an error related to customer not having an email profile on file in RTP

Pass Account Create

signup_error

Auth0

signupMethod: "pass_media", "message": "account_exists"

User has encountered an error related to customer having an existing account

Pass Account Create

signup_error

Auth0

signupMethod: "pass_media", "message":  "invalid_value"

User has encountered an error related to a wrongly input pass number

Pass Account Create

create_profile

Commerce

 

User has accepted invite, added a password, and has completed their profile

Pass Account Create

successful_login

Commerce

 

User has accepted invite, added a password, and has completed their profile, and signed in/landed on store

Add password

n/a

 Auth0

Page View

When a guest lands on the add password screen

 

Page View

Implementation

Once Aspenware has received your onboarding information, they will send you a timeline for your implementation and be in contact as the process progresses.

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