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Q: Question 1
{To find good questions and answers start by searching Freshdesk for the key word to find tickets that have been resolved with this key word to get ideas around what kind of common troubleshooting and issues occur around this feature. Open up tickets that seem relevant and read through solutions for how they were solved.}
A: Answer 1
{Answers should be written conversationally and should reference documentation rather than try to duplicate documentation, as if you were responding to a helpdesk ticket. .}
Q: Question 2
A: Answer 2
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Q: I’m getting an inventory related error in the order queue but the product the guest purchased doesn’t have inventory mapped to it in AW commerce. A: If inventory is setup on any of the DCIs or components in the POS, it should also be setup in AW Commerce using the configuration steps for inventory. If the product is not setup with inventory mappings in AW commerce, the guest will be able to freely book, and if it sells out in the POS, then the order will fail because the two systems don’t have the same constraints. |
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How-to Guide of this page can be found here: [Internal] Common Troubleshooting Setup Guide
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Q: I’ve configured customer form fields but the extra field capture is not working for me.
A: The setting ”OrderSettings.CollectMissingCustomerInfo” may not be auto-created during installation due to a bug. If you cannot locate is using the search field, you can create it. In the absence of the setting the feature is OFF.
Q: I’ve set up Gender as a required field, but it is not working
A: Gender, County, Country and Fax Number should not be checked, as they are currently excluded from this enhancement.
Q: When Zip code gets stored to the customer address profile, the country always defaults to USA even though my resort is outside of the USA and the zip code entered is not a US zip.
Gender, County, Country, and Fax Number should not be checked, as they are currently excluded from this enhancement. When this feature is turned on, because RTP|One requires a full address profile and cannot store a partial profile, we have to send some default values to the customer address profile. Country defaults to USA (currently not configurable) and County, Province, and State are sent with blank values. Address Line is set to a “.”.