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Q: Question 1
{To find good questions and answers start by searching Freshdesk for the key word to find tickets that have been resolved with this key word to get ideas around what kind of common troubleshooting and issues occur around this feature. Open up tickets that seem relevant and read through solutions for how they were solved.}
A: Answer 1
{Answers should be written conversationally and should reference documentation rather than try to duplicate documentation, as if you were responding to a helpdesk ticket. .}
Q: Question 2
A: Answer 2
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Q: I’m getting an inventory related error in the order queue but the product the guest purchased doesn’t have inventory mapped to it in AW commerce. A: If inventory is setup on any of the DCIs or components in the POS, it should also be setup in AW Commerce using the configuration steps for inventory. If the product is not setup with inventory mappings in AW commerce, the guest will be able to freely book, and if it sells out in the POS, then the order will fail because the two systems don’t have the same constraints. |
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How-to Guide of this page can be found here: [Internal] Common Troubleshooting Setup Guide
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Q: What are the recommended Retail Image dimensions and specs?
Image Dimensions:
1200x1200 square
File Size:
100k-160k
Background:
Neutral - white or light gray would work best. White may work best with your brand styling, but if you are going to go with grey I wouldn’t go darker than RGB (242,242,242). You can always change the background in post-processing if you have white to begin with.
Subject Placement:
I would keep the subject of the photo in the center of the square with at least a 10% padding between the product and edge of the photo. On a 1200x1200 photo that translates to a 120px padding. This is going to ensure that even after resizing the browser, the product will never get cut off.
Notes:
The products pictured often look best when they cast a shadow. Note the difference between the sandal photo I’ve attached and the T-Shirt. If you can get a photo with neutral background and shadow you’ll be happiest with the look on your site. I know this type of product photography can be tough to do consistently, so you may need to do post-processing to get the look you want. The key is that consistent background color. At least the edges of every photo need to blend into the same light color - otherwise, you’ll see a hard line on the site that I don’t think looks as nice and will clash with other on-screen elements.
Please contact your Aspenware Service representative support@aspenware.com if you have any questions about these specifications.
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