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Q: Question 1
{To find good questions and answers start by searching Freshdesk for the key word to find tickets that have been resolved with this key word to get ideas around what kind of common troubleshooting and issues occur around this feature. Open up tickets that seem relevant and read through solutions for how they were solved.}
A: Answer 1
{Answers should be written conversationally and should reference documentation rather than try to duplicate documentation, as if you were responding to a helpdesk ticket. .}
Q: Question 2
A: Answer 2
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Q: I’m getting an inventory related error in the order queue but the product the guest purchased doesn’t have inventory mapped to it in AW commerce. A: If inventory is setup on any of the DCIs or components in the POS, it should also be setup in AW Commerce using the configuration steps for inventory. If the product is not setup with inventory mappings in AW commerce, the guest will be able to freely book, and if it sells out in the POS, then the order will fail because the two systems don’t have the same constraints. |
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Q: Tickets are going into an open/saved sale and will not scan at the gate.
A: Make sure the product is setup to autofulfill according to the configuration guide.
Q: When RTP splits a rental order into 2 separate orders, with the tickets being autofulfilled at the commerce sale location, and the rentals not fulfilled at the Rental sale location, I think because the rental products are not autofulfilled it is preventing the tickets from printing at the PUB even though the order is being split. Do you know if there is any solution to this?
A: Aspenware may need to make an adjustment to the RTP stored proc that is used to search for the deferred output for PUB printing. Since the orders are in RTP's external order table as the split order (i.e.SB1234-1 and SB1234-2) but the customer is only searching for the AW order id (i.e. SB1234), nothing is found in the search. We can work with resorts to deploy a fix. Contact us at support@aspenware.com
Q: An order is showing up in the order queue as failed, but is the POS, however, it’s not set to be autofulfilled/finalized when it should be.
A: This can happen when a customer has a Primary CC on file but then signs up for Resort Charge (only available in RTP|ONE). It appears we are trying to add a new CC w/out first inactivating the existing one. Aspenware has a known issue ticket for this.
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