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Q: Question 1
{To find good questions and answers start by searching Freshdesk for the key word to find tickets that have been resolved with this key word to get ideas around what kind of common troubleshooting and issues occur around this feature. Open up tickets that seem relevant and read through solutions for how they were solved.}
A: Answer 1
{Answers should be written conversationally and should reference documentation rather than try to duplicate documentation, as if you were responding to a helpdesk ticket. .}
Q: Question 2
A: Answer 2
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Q: I’m getting an inventory related error in the order queue but the product the guest purchased doesn’t have inventory mapped to it in AW commerce.
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Q: My inventory is not syncing to Aspenware and is not being seen on the PDP.
A: Newly created setup in Aspenware’s Inventory Pool plugin takes a minimum 1 hour to initially sync to Aspenware Commerce. Meaning inventory will not show up on the PDP until this sync is complete.
Q: I have the product setup properly in Aspenware Commerce but I am not seeing the reservation module populate as expected when I book these products
These products must be set up as access products in RTP|One.
Q: My customer has the original product that makes them eligible, but I’m not seeing the reservation category appear when I sign in.
Check that the GPP scheduled task is set to run and is set frequently enough. Aspenware recommends every minute.
Q: Can someone purchase multiple reservation-eligible products? For example, if someone purchases 2 5-packs of tickets, will it show 10 available days to reserve?
A: We have supported this via using customer roles and hiding and showing different reservation products depending on eligibility. So you would create a 5-pack reservation product available and visible to only people who only purchased one 5-pack with 5 days to reserve, and then a “two 5-pack reservation product” available and visible to guests who have two 5-packs with 10 days to reserve, and so on.
Q: Occasionally, but not always I get an error when I try to cancel a reservation date. It seems intermittent.
A: Cancellations will not work if an order is open in RTP|One. Having an order open locks it out. Try closing the order on that machine and then retrying the cancellation.
Real Example of this page can be found here: Common Troubleshooting: Age Rules
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How-to Guide of this page can be found here: [Internal] Common Troubleshooting Setup Guide
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