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In the past, some resorts experienced issues with barcodes in their confirmation and voucher emails. These issues occurred on busy days because of a limit imposed by our barcode provider, Tec-it.

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To resolve this, we upgraded our subscription with Tec-it to a level without rate limits. This change, however, requires resorts that use barcode formats to replace the message template source code in their email template HTML as follows:

• Go to Content management > Message templates in Admin.

• Scroll to locate the Vouchers.EmailVoucher template (or other template to which you would like to add a barcode) and click Edit
  

  

• Click Tools > Source Code
  

  

• If editing, search the Body forhttps://barcode.tec-it.com/barcode.ashx?data=%Voucher.Id% and replace it with this new URL https://services.tec-it.com/ASPX/TBarCode/barcode.ashx?data=%Voucher.BarCodeData%

• If creating a new template, paste the URL https://services.tec-it.com/ASPX/TBarCode/barcode.ashx?data=%Voucher.BarCodeData% into the template

• Click OK.

• Click Save at the top of the Edit message template details page.

• Once back on the Message templates page, scroll to locate the OrderPlaced.CustomerNotification template and click Edit
  

  

• Edit Tools > Source Code as previously done and search for https://barcodeapi.org/api/128/[PREFIX]%Order.OrderNumber% where [PREFIX] is your resort’s order prefix ID

• Replace with the following new urlhttps://services.tec-it.com/ASPX/TBarCode/barcode.ashx?data=%Order.BarCodeData%DO NOT ADD THE PREFIX ID. THIS WILL BE AUTO GENERATED.

• Search for%Order.OrderNumber% note that when you search you will see your resort’s prefix such as this: KL%Order.OrderNumber%

• Remove both the token and the prefix and replace with%Order.OrderNumberWithPrefix%DO NOT ADD THE PREFIX ID. THIS WILL BE AUTO GENERATED.