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Before setting up specific waivers, decide whether waivers should be stored to RTP|One at the time of signature, or when the order is completed and sent to RTP|One. If the waiver signature should be stored at the time of signature, set the following setting:
Go to Configuration > Settings. Search for ‘WaiverSettings.SignWaiverDuringCheckOut’
If waiver signature should be stored at the time the waiver is signed on the personalize step of checkout to RTP|One, set the Value to ‘True.’
If waiver signature should be stored at the time of order completion to RTP|One, set the Value to ‘False.’
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2. Configure New RTP|One Waiver (Release of Liability & Resort Charge)
Go to the Aspenware Commerce > Waivers.
Click Add Waiver to open the Add waiver page.
Fill in the following fields (Optional fields are marked with an asterisk here)
Title: Enter the title of the waiver. This name will be visible to guests at checkout.
RTP Authorization Type Code:
For a non-Resort Charge Waiver enter the POS Authorization Code
For a Resort Charge Waiverenter 35735
Collect CC Info: Check this box if setting up a waiver that enables resort charge functionality, meaning the guest can enter a credit card to add to their access card to pay for purchases at the resort. This stores the credit card or tokenized credit card in RTP as the primary Credit Card Profile. Resort Check this list to make sure that resort charge functionality is currently only supported for Authorize.net, tokenized Payeezy, and Heartlandavailable for your payment gateway.
CC Agreement Required: Check this box if the guest must sign the resort charge waiver and provide a credit card for storage. If unchecked the waiver is optional and just a checkbox. This feature is often used for direct-to-lift products that charge the guest automatically for every day of skiing.
E-Signature Required: Check this box to require the customer to type in the name of the assigned user before checking off the waiver checkbox during checkout.
Enable Agree Checkbox: This enables/disables Agree Checkbox which enables a checkbox on the waiver allowing the guest to indicate that they agree with the terms of the release/waiver prior to signing. (See Figure D below.)
Enable Wet Signature: The checkbox enables the capture and saving of a guest’s digital signature in their RTP|One authorization profile. (See Figures E and F below.)
Capture Waiver HTML: This checkbox allows for the capturing of the waiver HTML will save the HTML for the waiver (including their signature) in their RTP|One Authorization Profile. (See Figure G below.)
Display in My Account: Check this box if the waiver should be able to be signed within My Account. The setting “Validate Signature” must also be checked for this to function properly in My Account.
Consolidate Release: Check this box if you want to allow for a consolidated view of the waivers during the personalization step in the store. (See Figures A, B, and C below.)
Is Resort Charge Waiver: When checked the waiver will appear in the “Resort Charge” tab of My Account. Waiver appears on this screen when the guest makes a change to their credit card.
Validate Signature: Check this box if you want Aspenware Commerce to check RTP|One for an existing waiver profile and mark already-signed waivers as 'signed.”
To require customers to always sign (or resign) do not check Validate Signature.
Start Effective Date: Enter the date that indicates when the release or waiver is valid. Typically, this is set to the season pass sales launch date. (To test this feature, the date must be earlier than today’s date.)
End Effective Date: Enter the date that indicates when the release or waiver is no longer valid. Typically, this is set to the season end date. (To test this feature, the date must be later than today’s date.)
Custom Comment: Can only be used on waivers that are not resort charge waivers. Options for custom comments include saving the Authorization Type Code {AuthTypeCode}, Signer Name {Signer}, Signed Date {SignedDate}, Browser Name {BrowserName}, and Browser Version {BrowserVersion} Any words not in curly brackets will also show in the custom comments field. (See Figures H and I.)
Link Text: This text box is not used in the configuration.
1Risk ID: If configuring a 1Risk waiver please see the configuration instructions for 1Risk.
Text area: Enter waiver HTML in this field. To enter HTML, go to Tools > Source Code in the editor. A Source Code text box will appear. Paste waiver HTML in the Source Code text box. Entering HTML in the standard text box, and not within the Source code editor, will not display the authorization details on the site correctly.
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IMPORTANT: Cannot use Validate Signature functionality to check for existing signatures if the waiver is set up as a Consolidated signature waiver, where you sign on behalf of multiple household members with one signature. |
Click Save.
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IMPORTANT: If a waiver is set up to Collect CC, meaning it is a resort charge waiver, the following cannot be defined, otherwise storing the cc will not work:
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3. Assign Waivers to Products
Go to Aspenware Commerce > Waivers in Administration.
Click Assign Waiver to Products.
Select the waiver(s) that should be applied to each product from the Assigned Waiver drop-down(s). Each product can be assigned up to four waivers. If an add on product requires a separate waiver, then assign the add on product the desired waiver.
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The resort charge feature can be set up for households to manage in the estore’s store's My Account screen. Guests can log in to the ecommerce site, go to My Account and set up or edit resort charge for themselves and other members of their household without being required to check out.
In the waiver plugin, waivers can be set as “resort charge waivers” by checking both the Is Resort Charge Waiver and Collect CC Info settings when editing a waiver. If resort charge is already enabled for the household member, meaning they have both a primary credit card profile on their account or inherited to their account, and they have agreed to the resort charge authorization type, then then the household will be toggled on for resort charge and the configured credit card will be displayed for the household.
The primary credit card set up for resort charge for the individual and household can be added and updated from this screen and RTP|One will be updated. If a household member is not set up for resort charge, they can be toggled on for resort charge. This will both add the primary credit card to their profile and add the resort charge authorization type agreement to their profile. See the Language Strings and Settings section above in this article for the specific strings and settings that should be set up and edited to turn on the feature and to customize the copy on the resort charge screen in my account.
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NOTE: The resort charge feature in My Account is currently only be supported for payment gateways that support resort charge. Please see the list of payment gateway features to determine if this feature is available for your payment gateway. |
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Much of the text on the signature panel page is configurable using language strings. These strings are reference referenced above in the Setting and Language Strings section of this article. The red outlined areas in the sample waiver below show the areas that are configurable using these strings.
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