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Setup Checklist
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POS Tasks | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
1. Unique Client Codes configured for each Self-Reg Kiosk
2. Authorization Type(s) are fully configured
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Infrastructure Tasks | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
1. Purchase and install required hardware and optional hardware
Working with an AW Aspenware representative is required for the following steps: 2. Select Db to be used for AW Resort Tools Aspenware Arrival - Kiosk (RTP|One Db or a seperate ResortTools Db)
3. Provide AW Aspenware access to VPN (if applicable)
4. Provide AW Aspenware access to RDP
5. Provide Server details that will host Resort Tools Aspenware Arrival - Kiosk
6. Install Google Chrome on the Resort Tools hosting server
7. AW Aspenware to install Resort Tools Aspenware Arrival - Kiosk
8. Enable intranet access for Kiosks
9. Enable internet access for Kiosks
10. Complete printer setup
11. Configure .RDL for printing
12. Setup custom Resort Tools Aspenware Arrival - Kiosk URL
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Resort Tools Aspenware Arrival - Kiosk Admin Tasks | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
1. Gather Branding Materials
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1. Update Settings
2. Add Location(s) and input Location settings
3. Configure Location Steps
4. Add Terminal(s) to Location(s)
5. Update Themeing
6. Enable Printing
7. Configure Languages
8. Configure Styles and Languages at Location Level
9. Open unique URL on Kiosk(s)
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Prerequisite Tasks
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POS Tasks
1. Unique Client Codes configured for each Self-Reg Kiosk
Configure these in RTP|One as they will be added to Resort Tools Aspenware Arrival - Kiosk at a later step.
2. Authorization Type(s) are fully configured (Optional)
If Self-Registration will include the waiver signing step then RTP’s Authorization Type must be set to active and the Authorization Text field must be populated with the waiver HTML code.
Infrastructure Tasks
1. Purchase and install the required hardware and optional hardware
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Hardware | Min. Required Specs |
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Monitors (required) |
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Printer (optional) |
Note: Each Self-Registration kiosk can have it’s own printer or they can share a single printer |
Keyboard (optional) |
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Mouse (optional) |
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Signature pad (optional) |
Note: USB Topaz Signature Device are recommended. |
RF Reader (optional) |
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Barcode Scanner (optional) |
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2. Select Db to be used for AW Resort ToolsAspenware Aspenware Arrival - Kiosk (RTP|One Db or a separate ResortTools Db)
Aspenware requires adding new tables and stored procedures for Resort ToolsAspenware Arrival - Kiosk. This can be added to the RTP|One Db or a new Db (ie: ResortTools). Both options work but some resorts do not want anything non-RTP related added to the RTP|One Db and choose to have Aspenware create a new ResortTools Db. AW Aspenware will create a new SQL role and user for use with AW Resort ToolsAspenware Arrival - Kiosk.
3. Provide AW Aspenware access to VPN (if applicable)
If RDP access is restricted to access through a VPN then provide AW Aspenware rep with credentials to obtain access.
4. Provide AW Aspenware access to RDP
Provide credentials to access the RDP that will host Resort ToolsAspenware Arrival - Kiosk. Aspenware’s credentials will need read and write permissions.
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5. Provide Server details that will host Resort ToolsAspenware Arrival - Kiosk
Aspenware requires Resort Tools Aspenware Arrival - Kiosk to be installed on a server that is not the Unity server. However, the Resort Tools hosting server needs to be able to communicate to the Unity server using the Unity URL (ie: https://servername.com/UnityProd/index.html) and also needs to be able to communicate to the RTP Db Server.
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NOTE: Resort Tools Aspenware Arrival - Kiosk server should not be in the DMZ and should be in LAN. |
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6. Install Google Chrome on the Resort Tools hosting server
Aspenware requires Google Chrome to be installed on the Resort Tools hosting server to enable testing.
7. AW Aspenware to install Resort ToolsAspenware Arrival - Kiosk
Once the steps above are complete Aspenware will install Resort Tools Aspenware Arrival - Kiosk and required files based on RTP’s Server install guide and dotnet-hosting-2.2.7-win.
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Printer(s) should be on the same network as AW Resort Tools Aspenware Arrival - Kiosk and the printer drivers must be installed directly onto the Resort Tools hosting server. The local driver then must be mapped to the Resort Tools hosting server driver.
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NOTE: One way to test setup is to open Notepad on the Resort Tools hosting server, type a random note, and select to print. It should be able to output to the printer(s). |
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Self-Registration can print output upon self-registration task completion (ie: the most common printing output is a rental form). Aspenware will provide an example .RDL with all the supported fields that can print.
12. Setup custom Resort Tools Aspenware Arrival - Kiosk URL (optional)
By default, the server IP address or server name is used. If the resort would prefer to set up a custom URL the resort can do so.
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Aspenware Arrival - Kiosk Admin Tasks:
1. Gather Branding Materials
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Images - Images are stored on the Resort Tools hosting server and must be placed in the following folder:
Test: C:\inetpub\wwwroot\{ResortName}Test\wwwroot\images
Live: C:\inetpub\wwwroot\{ResortName}\wwwroot\images
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NOTE: Recycling the app pool is required after image updates have been saved in Resort Tools Aspenware Arrival - Kiosk admin. |
Image Settings | Location | Spec Requirements | Image Example (click to enlarge) |
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Name: BACKGROUND IMAGE URL Formatting: http{s}://{server host Name}/{folder name}/images/{filename}.{file extension} Example: http://10.0.1.77/resorttoolstest/images/backgroundimage.jpg | Background image appearing on all steps after welcome page. Note: A “white-fade” is automatically overlayed to the background (defaults to white background if blank) |
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Name: LOADING IMAGE URL Formatting: http{s}://{server host name}/{folder name}/images/{file name}.{file extension} Example: https://resorttools.aspenware.com/aspenwareresorttoolstest/images/90x90logo.png | Loading icon displayed throughout Self-Registration (defaults to an empty spinning circle if left blank) |
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Name: START BACKGROUND IMAGE URL Formatting: /images/{image name}.{fileextension} Example: /images/bkg-start.jpg | Welcome screen (defaults to white background if blank) Note: A “white-fade” is automatically overlayed to the background (defaults to white background if blank) |
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Name: PROGRESS MAP RESTART BUTTON IMAGE Formatting: {image name}.{fileextension} Example: icon-startover.svg | Appears at the bottom of the left column throughout Self-Registration steps (defaults to image example) |
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Name: PROGRESS MAP LOGO IMAGE Formatting: {image name}.{fileextension} Example: Resort Logo 90 x 90.png | Appears at the top of the left column throughout Self-Registration steps |
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1. Uploading fonts to the fonts Resort Tools Aspenware Arrival - Kiosk folder:
Test: C:\inetpub\wwwroot\{ResortName}TestTools\wwwroot\fonts
Live: C:\inetpub\wwwroot\{ResortName}Tools\wwwroot\fonts
Supported font formattings are opentype, truetype, woff, or woff2.
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Font Settings | Image Example (click to enlarge) |
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Primary Font: Font Name Primary Font Source: http{s}://{server host Name}/{folder name}/fonts/{filename}.{file extension} Primary Font Format: Font Format Primary Font URL: if using a font URL such as google fonts input the font URL here ie: Primary Font Color: {hex code} |    |
Secondary Font: Font Name Secondary Font Source: http{s}://{server host Name}/{folder name}/fonts/{filename}.{file extension} Secondary Font Format: Font Format Secondary Font URL: if using a font URL such as google fonts input the font URL here ie: Secondary Font Color: {hex code} |   |
Colors - Resort branded colors can be input in HEX# formatting. Colors that can be modified in Self-Registration are listed in the table below:
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Color Setting | Location(s) | Image Example (click to enlarge) |
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Primary Font Color | Font color in certain areas on the start screen as well as labeling text in later steps. (note: it is common to leave this field blank. If left blank then black and grey will be defaulted for various locations in the app with settings below such as “Primary Button Text Color” overriding certain text aspects) |   |
Secondary Font Color | Font color in certain areas on the start screen as well as the “Start Over” button text color on the final screen. (note: it is common to leave this field blank. If left blank then black and grey will be defaulted for various locations in the app with settings below such as “Primary Button Text Color” overriding certain text aspects) |   |
Primary Color | Color for card scanner icon and majority of headings for each registration step. (note: if left blank the card scanner icon will not be visible) |   |
Secondary Color | N/A | N/A |
Primary Button Color | Color for all buttons on start screen and the majority of action buttons to continue through self-registration |   |
Primary Button Text Color | Text color for all buttons on start screen and the majority of action buttons to continue through self-registration (note: if a “Primary Font Color” is input; some of this settings colors will be overwritten) |   |
Primary Button Border Color | Text color for all buttons on start screen and the majority of action buttons to continue through self-registration |   |
Secondary Button Color | Button color for secondary action buttons throughout self-registration |     |
Secondary Button Text Color | Button text color for secondary action buttons throughout self-registration |     |
Secondary Button Border Color | Border color for secondary action buttons throughout self-registration |     |
Background color | Color for various backgrounds, background color when mouse hoves over certain selections, background color when certain selections are made, and the waiver background color. (note: if a dark color is used it may be difficult to read the waiver signing text) |    |
Start Page Title Font Color | Color of the welcome text on the start page |  |
Detailed Setup Guide
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1. Update Settings
Go to the Admin home screen > Self Registration > Settings and complete the following:
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Default Signature Device: Select “Screen” if monitors are touchscreen. Select “Pad” if a signature pad will be used for signing waivers.
2. Add Location(s) and input Location settings
Go to Resort Tools Aspenware Arrival - Kiosk Admin > Self Registration > Settings > click Add under Locations then complete the following:
Location ID: input a name to label the Location in Resort Tools Aspenware Arrival - Kiosk (this is not linked to anything in RTP)
Location Name: input the name to be saved for reference in AW Resort tools Aspenware Arrival - Kiosk Admin (ie: Resort Name or a location-specific area such as “West Rental Office”)
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Authorization Code: Enter the RTP Authorization code (waiver) to be used for this AW Aspenware Resort Tool Location.
Authorization Effective Date: Date entered is saved to the guest’s Authorization Profile in RTP when they complete the waiver step in AW Resort Tools Aspenware Arrival - Kiosk Self-Registration.
Authorization Expiration Date: Date entered is saved to the guest’s Authorization Profile in RTP when they complete the waiver step in AW Resort Tools Aspenware Arrival - Kiosk Self-Registration.
Minimum Adult Age: Age used to determine who the system should recognize as an adult. Guests under this age will require an adult to sign their waivers if “Minors Only Allowed” is not enabled.
Click Add.
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NOTE: If changes are needed at a later time you can edit these settings. |
3. Configure Location Steps (Optional)
Go to Self Registration > Locations > click Edit on the desired location > scroll down to “Steps” and click edit on the desired step to make edits.
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Certain aspects of these steps can be edited, by clicking EDIT on each step.
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NOTE: If rearranging the order or removing a step is desired you will need to contact your Aspenware representative to make those changes. Find Me and Manage Family cannot be removed and must always be the first two steps. |
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See Find Me settings above. The settings and allowed configuration for these are identical to Find Me configuration. Additionally, these can be reordered if desired but require AW Aspenware intervention, contact ski-support@aspenware.com if reordering is required.
4. Add Terminal(s) to Locations(s)
Go to Self Registration > Locations > and click Edit on the desired location > Scroll down to “TERMINALS” and click Add.
The majority of these settings can be set at the Location-level and any changes at the Terminal-level will override the setting for that unique terminal.
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Printer Name: Printer name must also be configured at the terminal level. See step 6 https://aspenware.atlassian.net/wiki/spaces/DB/pages/1623032073/Configuration+Self-Registration#6.-Enable-Printing-(Optional).
Enable RFID Scanning: Optionally RFID scanning can be enabled at unique terminals
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Report Path: Optionally the report path (which determines what is printed) can be configured at the terminal level if using a different report for specific terminals is desired. Otherwise, the report will be set up at the location level in step 6 https://aspenware.atlassian.net/wiki/spaces/DB/pages/1623032073/Configuration+Self-Registration#6.-Enable-Printing-(Optional).
Signature Device: Optionally using the signature pad or screen signing can be enabled at unique terminals.
5. Update Themeing
The SelfAspenware Arrival - Registration Kiosk tool is highly customizable and can be branded to use resort-specific colors, fonts, logos, and background images. The theme can be configured at two different levels. The top-level is at the Self-Registration tool as a whole and will cascade down to all created Locations. The second-level is the Location level, any updates to settings at this level will override the Self-Registration top level settings and will cascade down to each terminal in that Location.
Go to Self Registration > Style Customization
Refer to the “Gather Branding Materials” prerequisite task here https://aspenware.atlassian.net/wiki/spaces/DB/pages/1623032073/Configuration+Self-Registration#1.-Gather-Branding-Materials for references on formatting requirements. Once the fields have been updated click the Save button.
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WARNING: The “Save” button at the bottom of the page does not always function. It is recommended to use the Save button at the top of the page. With certain updates to styles themeingtheming, the app pool needs to be restarted from the IIS Manager in order for the change to be reflected in the app. |
6. Enable Printing (Optional)
To enable printing go-to Self Registration > Locations > click Edit on the desired location > click the Edit button next to “SSRS Print Config”
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Printer Name: input the name of the driver on the Resort Tools Aspenware Arrival - Kiosk server
Use SSL: Must be checked if the endpoint is https, if http then leave as unchecked
Orientation: Selection “Portrait” or “Landscape” based on preference for printing orientation
7. Configure Languages (Optional)
Languages can be configured at two different levels. The top-level is at the Self-Registration tool as a whole and will cascade down to all created Locations. The second-level is the Location level, any updates to settings at this level will override the Self-Registration level settings and will cascade down to each terminal in that Location.
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To update at the Self-Registration level go to Self Registration > Langauge Customization.
To update at the Location level go to Self Registration > Locations > click Edit on the desired location > Scroll down to “Langauge Config” and click EDIT.
Once at the desired Language setting level you can make updates to each language, use the table below to see where each language change takes place.
Language Setting | Location | Image Example (click to enlarge) |
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ADD CONTACT TITLE | Add New Customer Page |  |
ADD CONTACT NOTE HTML | Add New Customer Page |  |
ADD CONTACT BUTTON TEXT | Add New Customer Page |  |
ADD GROUP MEMBER TITLE | Add Family Member page |  |
ADD GROUP MEMBER ADD BUTTON TEXT | Add Family Member page |  |
COMPLETE PAGE TITLE | Self-Registration Completion Screen |  |
COMPLETION HTML | Self-Registration Completion Screen | |
COMPLETE PAGE RETART BUTTON TEXT | Self-Registration Completion Screen |  |
COMMON SAVE BUTTON TEXT | Leave as default | |
COMMON SEARCH BUTTON TEXT | Search by Order screen Search by Contact Info screen |   |
COMMON CANCEL BUTTON TEXT | Search by Order screen Search by Contact Info screen |   |
COMMON UPDATE BUTTON TEXT | Leave as default | |
CONTACT PAGE TITLE (SUCESS) | Success screen when succeeding to find an account through Name Search, Order search, or Card scan when enabled |  |
ADD CONTACT SUBTITLE (SUCCESS) | Success screen when succeeding to find an account through Name Search, Order search, or Card scan when enabled |  |
CONTACT PAGE TITLE (FAILURE) | Failure screen when failing to find an account through Name Search, Order search, or Card scan when enabled |  |
CONTACT PAGE SUBTITLE TEXT (FAILURE) | Failure screen when failing to find an account through Name Search, Order search, or Card scan when enabled |  |
CONTACT LIST DESCRIPTION HTML (SUCCESS) | Success screen when succeeding to find an account through Name Search, Order search, or Card scan when enabled |  |
CONTACT LIST DESCRIPTION HTML (FAILURE) | Failure screen when failing to find an account through Name Search, Order search, or Card scan when enabled |  |
GROUP TITLE (CONTACT LIST PAGE) | Success screen when succeeding to find an account through Name Search, Order search, or Card scan when enabled |  |
ORDER EXISTS TITLE (CONTACT LIST PAGE) | Success screen when succeeding to find an account through Name Search, Order search, or Card scan when enabled |  |
NO ORDER EXISTS TITLE (CONTACT LIST PAGE) | Success screen when succeeding to find an account through Name Search, Order search, or Card scan when enabled |  |
INELLIGIBLE CONTACTS TITLE | Leave as default | |
MISSING DOB TEXT | Leave as default | |
CONTACT LIST SEARCH BUTTON TEXT | Failure screen when failing to find an account through Name Search, Order search, or Card scan when enabled & Success screen when succeeding to find an account through Name Search, Order search, or Card scan when enabled |   |
CONTACT LIST CREATE ACCOUNT BUTTON TEXT | Failure screen when failing to find an account through Name Search, Order search, or Card scan when enabled & Success screen when succeeding to find an account through Name Search, Order search, or Card scan when enabled |   |
EMERGENCY CONTACTS TITLE | Emergency Contact Screen |  |
EMERGENCY CONTACTS SAVE BUTTON TEXT | Emergency Contact Screen |  |
FAST FLOW TITLE | Fast Flow screen (appears when a guest has active registration on file they can optionally skip completing steps again unless they choose to edit information) |  |
FAST FLOW SUBTITLE | Fast Flow screen (appears when a guest has active registration on file they can optionally skip completing steps again unless they choose to edit information) |  |
FAST FLOW EDIT BUTTON TEXT | Fast Flow screen (appears when a guest has active registration on file they can optionally skip completing steps again unless they choose to edit information) |  |
FAST FLOW FINISH BUTTON TEXT | Fast Flow screen (appears when a guest has active registration on file they can optionally skip completing steps again unless they choose to edit information) |  |
GROUP MEMBER TITLE | Leave as default | |
GROUP MEMBER DESCRIPTION - ADULT EXISTS | Leave as default | |
GROUP MEMBER DESCRIPTION - NO ADULT EXISTS | Leave as default | |
GROUP MEMBER ADD BUTTON TEXT | Leave as default | |
GROUP MEMBER CONTINUE BUTTON TEXT | Leave as default | |
HOME TITLE TEXT | Welcome page |  |
START BUTTON TEXT | Leave as default | |
SEARCH BY CONTACT TEXT | Welcome page |  |
SEARCH BY CONTACT SUB-TEXT | Welcome page |  |
SEARCH BY ORDER TEXT | Welcome page |  |
SEARCH BY ORDER SUB-TEXT | Welcome page |  |
SCAN ID TEXT | Welcome page |  |
SCAN ID SUB-TEXT | Welcome page |  |
NAVIGATION PREVIOUS BUTTON TEXT | Button throught self-registration steps |  |
NAVIGATION FAST FLOW PREVIOUS BUTTON TEXT | Button throught self-registration steps |  |
NAVIGATION NEXT BUTTON TEXT | Button throught self-registration steps |  |
PAGINATION ITEMS PER PAGE | Leave as default | |
NAVIGATION PREVIOUS BUTTON TEXT | Leave as default | |
PROGRESS MAP RETART BUTTON TEXT | Progress Map Side Panel |  |
NAVIGATION NEXT BUTTON TEXT | Leave as default | |
REGISTRATIONS TITLE | Child Registration Screen |  |
REGISTRATIONS SAVE BUTTON TEXT | Child Registration Screen |  |
RENTAL PROFILES TITLE | Rental Profile Screen |  |
RENTAL PROFILES ADD DAMAGE WAIVER TEXT | Rental Profile Screen |  |
CONFIRM RESTART TITLE | Confirm Restart Screen |  |
CONFIRM RESTART SUB-TITLE | Confirm Restart Screen |  |
CONFIRM RESTART DESCRIPTION | Confirm Restart Screen |  |
RESTART PAGE RESTART BUTTON | Confirm Restart Screen |  |
RESTART PAGE CANCEL BUTTON | Confirm Restart Screen |  |
SCAN PAGE TITLE | Leave as default | |
SCAN PAGE DESCRIPTION | Leave as default | |
SEARCH BY ORDER TITLE | Search by Order screen |  |
SEARCH BY ORDER SUBTITLE | Search by Order screen |  |
SEARCH BY PERSONAL INFO TITLE | Search by info screen |  |
SELECT GROUP MEMBERS TITLE | Participant selection screen |  |
SELECT GROUP MEMBERS SUBTITLE (NO MEMBERS SELECTED) | Participant selection screen |  |
SELECT GROUP MEMBERS SUBTITLE (MEMBERS SELECTED) | Participant selection scren |  |
SELECT GROUP MEMBERS ADD BUTTON TEXT | Participant selection screen |  |
SELECT GROUP MEMBERS NEED ADULT TEXT | Leave as default | |
SELECT GROUP MEMBERS ADD DOB BUTTON TEXT | Leave as default | |
SIGN WAIVER DESCRIPTION | Leave as default | |
SIGN WAIVER MISSING SIGNATURE TEXT | Leave as default | |
SIGN WAIVER CLEAR BUTTON TEXT | Signature Screen |  |
SIGN WAIVER ACCEPT BUTTON TEXT | Leave as default | |
SIGN WAIVER SIGN BUTTON TEXT | Signature Screen |  |
UPDATE MEMBER TITLE | Leave as default | |
WAIVERS AFFIRMATION STATEMENT | Signature Screen |  |
WAIVERS PAGE TITLE | Signature Screen |  |
WAIVER SELECT ADULT TEXT | Waiver Adult Select Screen |  |
WAIVER SIGNING FOR TEXT | Leave as default | |
WAIVER SIGN BUTTON TEXT | Leave as default | |
WAIVER NO ADULTS TEXT | Leave as default |
8. Configure Styles and Languages at Location-Level (Optional)
Optionally, languages can be configured at the Location-Level.
Go to Self Registration > Locations > select desired location by clicking Edit > click Edit next to “Language Config” or Edit next to “Style Config”. Then follow the guides from 5. Update Themeing & 7. Configure Languages (Optional) to configure these settings at the Terminal-level.
9. Open unique URL on Kiosk(s)
Open the app on the kiosk and ensure it runs as expected by testing end-to-end.
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