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This feature is not supported for: Resorts that use Siriusware as a POS. |
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IMPORTANT: “Aspenware Arrival “Resort Tools - Kiosk” and “Aspenware Arrival - In Your Pocket” Arrival” are complementary tools to improve your guest experience, however, each product requires unique and separate implementation and configuration.
Typically resorts that have licensed Aspenware Arrival use a combination of both products to achieve optimal onsite experience for all. For example, a resort would email guests with upcoming orders and missing information before their trip, prompting them to complete information online using “Aspenware Arrival - In Your Pocket.” These guests can go straight to their activity. For guests that show up the day of, they would be directed to a kiosk to fill out information using “Aspenware Arrival “Resort Tools - Kiosk.” |
Feature Description
Aspenware Arrival Resort Tools - Kiosk is most commonly used at Rental Shops, Ski School, and the Pass Office, however, it can be used anywhere that has an RTP POS where mountain products are sold. This typically replaces customer sign-in at the rental shop, is used in Ski Schools for capturing waivers, child registration information, and rental profile, and is often used in pass offices for waiver capture.
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Regardless of the tasks chosen for a kiosk, the first step every guest will step through is locating or creating an account for registration.
Locating/Creating an account for registration
Guests can locate their accounts through various methods:
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NOTE: If the guest does not have an account on file, they will be prompted to create an account after they have searched by their own information or order #. |
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Selecting registration participants
Once a user’s account has been located, they will be able to select each individual that will be participating in the registration. If needed, the guest can add new family members as well.
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Child Registration collection
The child registration step will only apply to specific age ranges, which are configurable by the resort. If the participant(s) selected are not within the specified age range, then this step will be skipped.
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Emergency Contact collection
The emergency contact step will only apply to specific age ranges, which are configurable by the resort. If the participant(s) selected are not within the specified age range, then this step will be skipped.
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Rental Profile collection
When enabled, rental profile information will be collected for all participants. Optionally, an “add damage waiver” button can be enabled, which would prompt the POS to add damage protection to the order when finalizing their order.
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Waiver collection
Waiver collection saves signatures for participants. If a minor is a participant, then only adults above the resort’s specified age range will be selectable members to complete the waiver on behalf of the minor.
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Printing
As a final step, optionally, print information from IIS. Printing is commonly used to print a rental form that can be scanned for rental fulfillment.
Other Details
Branded and seamless kiosk for guest information capture: The first step guests take before completing transactions at the RTP ONE POS.
Designed to be used on touch screen monitors with peripherals (details in configuration guide).
Configurable and can be set up with unique steps, content, images, etc. for each location
“Fast Flow” can be turned on for guests who completed orders online or in advance.
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