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This feature is supported for: Resorts that use RTP|One as a POS and have a license for Aspenware Arrival and/or Resort Tools. |
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This feature is not supported for: Resorts that use Siriusware as a POS. |
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IMPORTANT: “Aspenware Arrival - Onsite” and “Aspenware Arrival - In Your Pocket” are complementary tools to improve your guest experience, however, each product requires unique and separate implementation and configuration.
Typically resorts that have licensed Aspenware Arrival use a combination of both products to achieve optimal onsite experience for all. For example, a resort would email guests with upcoming orders and missing information before their trip, prompting them to complete information online using “Aspenware Arrival - In Your Pocket.” These guests can go straight to their activity. For guests that show up the day of, they would be directed to a kiosk to fill out information using “Aspenware Arrival - Onsite.” |
Feature Description
Resorts can set up kiosks in different locations across the mountain with unique configurations per location, and even per-kiosk, to facilitate a faster check-in flow without requiring staff assistance. Tasks for kiosk check-in can be ordered or removed to the resort’s preference and include:
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Regardless of the tasks chosen for a kiosk, the first step every guest will step through is locating or creating an account for registration.
Locating/Creating an account for registration
Guests can locate their accounts through various methods:
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NOTE: If the guest does not have an account on file, they will be prompted to create an account after they have searched by their own information or order #. |
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Selecting registration participants
Once a user’s account has been located, they will be able to select each individual that will be participating in the registration. If needed, the guest can add new family members as well.
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Child Registration collection
The child registration step will only apply to specific age ranges, which are configurable by the resort. If the participant(s) selected are not within the specified age range, then this step will be skipped.
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Emergency Contact collection
The emergency contact step will only apply to specific age ranges, which are configurable by the resort. If the participant(s) selected are not within the specified age range, then this step will be skipped.
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Rental Profile collection
When enabled, rental profile information will be collected for all participants. Optionally, an “add damage waiver” button can be enabled, which would prompt the POS to add damage protection to the order when finalizing their order.
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Waiver collection
Waiver collection saves signatures for participants. If a minor is a participant, then only adults above the resort’s specified age range will be selectable members to complete the waiver on behalf of the minor.
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Printing
Once steps are completed Self-registration can be configured to print information from IIS. Printing is commonly used to print a rental form that can be scanned for rental fulfillment.
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