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1. POS TASKS | |||||||||||||||||||||||||||||||||||||||||||||||||
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2. INFRASTRUCTURE TASKS | |||||||||||||||||||||||||||||||||||||||||||||||||
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3. COMMERCE TASKS | |||||||||||||||||||||||||||||||||||||||||||||||||
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1. Update Email Template Content
2. Add Barcode or QR Code to Order Confirmation Emails
For BARCODE FORMAT:
For QR CODE FORMAT:
3. Add QR Code to Order Confirmation Emails - Siriusware ONLY
4. Configure Print-at-Home Email Functionality
5. Set up Abandoned Cart Email
6. Configure Order Failure Email Receipt (RTP|One only)
7. Requeue Emails RESENDING EMAIL TO GUEST
EMAIL SENDING INTERRUPTED
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Email templates can be modified using nopCommerce Message templates. The confirmation email details typically include the long descriptions of products included in the customer’s order. To update any of the email templates, follow the steps below.
Go to Content Management > Message Templates page.
Search for the message template by scrolling through the list (it’s in alphabetic order.)
Click Edit to update the desired active email templates to open the Edit message template details page. (Active templates are indicated by a blue checkmark in the Is Active column.)
The following elements are configurable:
Subject: Enter the subjectline for the email
Body: Enter the contents of the email
All of the templates have some dynamic content based on the customer and/or order information. The dynamic content in each email template is included in the table below.
To edit the email HTML, go to Tools > Source Code and adjust the HTML from there in the Source code window.
The following table details what actions have auto-generated emails and message templates available for configuration:
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Order confirmation emails have the ability to include a barcode or QR code with the external order ID, which makes looking up orders easy for front-line staff. This barcode or QR code is the same ID that is already displayed on the order confirmation email, usually your prefix + the nop order ID (e.g. PK12345, in barcode or QR code form.)
Go to Content Management > Message Templates page,
Search for the OrderPlaced.CustomerNotification email template by scrolling through the list (it’s in alphabetic order.)
Click Edit.
In Body, go to Tools > Source Code and adjust the HTML from there in the Source code window.
Paste the code below into your HTML in the appropriate place. The order prefix is in ALL CAPS below should be updated to your order prefix.
If the barcode should go at the end of the email, paste the code after %Order.Products%
If the barcode should be placed at the beginning of the email, place the code before the Billing Address portion of the body.
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If using ww_saleid configuration at PUBs, upon a successful charge, an order will be created in Siriusware with a saleid. A follow-up email with the QR code to use for PUB printing will be sent following the order confirmation email to the guest.
Go to Aspenware Commerce > Product Classifications.
Click Add Assignment.
Choose both the Category containing the core lift access product requiring assignment from the Category dropdown and the desired core lift access product from the Product dropdown (i.e. lift ticket or season pass product).
Do not check the associated attribute values.
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In the Classification table, check the 'Send Complete Notification’ classification to Assign it to the core lift access product.
Click Add.
Next, go to Content Management>Message Templates, and click Edit to edit the ‘OrderCompleted.CustomerNotification’ email template.
To edit the email HTML, go to Tools > Source Code and adjust the HTML from there in the Source code window. Paste the code below into your HTML in the appropriate place.
For QR CODE FORMAT USING SIRIUSWARE’S ww_saleid:
Code Block <center><img src="https://chart.googleapis.com/chart?cht=qr&chs=200x200&chl=%Order.POSOrd
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IMPORTANT: Keep in mind products setup for print-at-home in RTP|One must be set up to generate an Access code because the Access code is sent via the email as a barcode. An Access code must be generated so that the correct data needed for email sending will be generated. |
Go to Aspenware Commerce > Product Classifications
Click Add Assignment.
Select the Category containing the product requiring print at home from the drop-down.
Select the desired Product from the Product dropdown.
If print-at-home functionality is only possible for a particular attribute combination, check the desired product attribute values on the Product Classification Assignment page that are associated with print-at-home products. For example, if setting up a ticket product, only new media tickets should be enabled for print-at-home, not reload, so the add new media attribute value should be checked, see example below.
Scroll down to the Classification table and click the Assign checkbox for the ‘Send Print at Home Notification’ classification.
Click Add.
5. Configure Abandoned Cart Email
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NOTE: Check that you have the “Marketing Automation” plugin installed. If you do not, please contact your Aspenware Representative for assistance. |
Go to nop4you -> Marketing Automation -> Customer Reminder.
Click Add new to create your abandoned cart notification task.
On the Create customer reminder page, click the Reminder Info tab and update the following fields:
Name:The name of your task
Rule: Select Abandoned Cart
Active:Selected
Store: Optional – You can limit this Abandoned cart task to certain stores if applicable. This is useful if you want to configure different email messages per store.
Allow renew: Optional - Select to set the reminder to renew automatically.
From Amount: N/A
To amount: N/A
From Date: The first date and time associated that a guest added the item to their cart that triggers a reminder email. Make sure to configure with UTC times.
Start Date (UTC): When the task can first start generating emails. Make sure to configure with UTC times. This is typically set to the same date and time as the From date.
End Date (UTC): When the task will stop generating emails.
Display Order: The order in which tasks are displayed in the customer reminder list. If two tasks have the same number defined here, whichever task was created first will display on top.
Click Save and Continue Edit.
Click on the Reminder level tab. Reminder Levels can be set up to send customized messages based on how long the product has been left in the cart. For example, once the level one email has been generated, the customer will qualify for level two.
Click Add newand enter the following into the fields:
Level Name: Give a name to your level. This will not be displayed to the customer
Level: The level that identifies the reminder being sent. Customers qualify for level 1 first, then 2, 3, 4 etc.
Day: Defines the number of days that the item has been left in the cart before the email is generated for this level.
Hours: Defines the number of hours that the item has been left in the cart before the email is generated for this level.
Minutes: Defines the number of minutes that the item has been left in the cart before the email is generated for this level.
Subject: The Subject line that is displayed in the email sent to the customer.
Body: The body of the email that is sent to the customer (Note: by selecting Tools -> Source Code, you can paste in HTML for your custom message.
Email Account: The email account that sends the email to the customer
BCC Email Addresses: Optional – Define an email address to receive a copy of the email sent out.
Click Save.
Click on the Reminder Conditions Tab
Optional – If you’d like this task to only be valid for certain products, you can select Add new and select your products. You can add multiple products here
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The History tab will display emails that have been generated with the task.
Go to nop4you -> Marketing Automation -> Scheduler to configure the Scheduler module. Here you will be defining how often the system will send out emails generated from the reminder generated above.
Select Edit on the ‘AbandonedCart’line. If you have multiple abandoned cart tasks, emails generated by each task will group under this batch for the system to send out.
On the Edit Scheduler page, enter the following:
Rule: Abandoned Cart
Enabled: Check the box
Occurs: How often you want the system to send out emails. You can send out reminders either hourly, daily, weekly, monthly, or yearly.
Click Save.
6. Configure Order Failure Email Receipt (RTP|One only)
When an order fails to send successfully to RTP|One but completes successfully in the store, an order failure email is sent to notify an email list that an order failure occurred so that further investigation can be done.
Go to Aspenware Commerce > Order Queue
Click Settings.
In 'To Email Addresses ' add email addresses that should receive order failure emails in a comma-separated list.
If enabled, an email will be sent to the designated recipient using the OrderQueue.OrderFailureEmail message template. (To enable, see the Message Template instructions above.)
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If a guest is asking about re-sending an order confirmation email, you must first their order to find the correct email to requeue.
Go to Sales > Orders and find the correct order. (Under order notes, you'll find a note like: QueuedEmailId=121620.) Grab the id value and (e.g. 121620). Scroll down to Order notes and find the note that starts with ‘QueuedEmailId=XXXX’, where XXXX is the unique email ID number. Grab this value for the next step.
Go to System > Message queue.
On the Message queue page, enter the ID (using the number found above) in the Go directly to email # and click Go.
If you don’t have the email ID number, you can use another search criteria to locate the email that needs to be resent.
Once the email is located, click Edit.
On the Edit message queue item page, click Requeue.
EMAIL SENDING INTERRUPTED
If sending gets interrupted (not sent) and an email needs to be requeued, go to System > Message queue
Check Load not sent emails only.
Emails that are not sent will not have an entry in the Sent on column.
Once the email is located, click Edit.
On the Edit message queue item page, click Requeue.
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