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Q: Question 1
{To find good questions and answers start by searching Freshdesk for the key word to find tickets that have been resolved with this key word to get ideas around what kind of common troubleshooting and issues occur around this feature. Open up tickets that seem relevant and read through solutions for how they were solved.}
A: Answer 1
{Answers should be written conversationally and should reference documentation rather than try to duplicate documentation, as if you were responding to a helpdesk ticket. .}
Q: Question 2
A: Answer 2
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Q: I’m getting an inventory related error in the order queue but the product the guest purchased doesn’t have inventory mapped to it in AW commerce. A: If inventory is setup on any of the DCIs or components in the POS, it should also be setup in AW Commerce using the configuration steps for inventory. If the product is not setup with inventory mappings in AW commerce, the guest will be able to freely book, and if it sells out in the POS, then the order will fail because the two systems don’t have the same constraints. |
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Q: What happens if I purchase a product discount voucher and remove the coupon code prior to completing my order?
A: The discount will be removed from the order. However, if the guest does not remove the item from their cart and continues to checkout they will pay full price for the product and have their voucher deactivated.
Q: What happens if I try to purchase multiple eligible products after adding my discount voucher to my cart?
A: If you have set up your discount voucher discounts with the appropriate requirement types, only one eligible item may be added to your cart before checking out. If a second item is added to the cart the discount will be removed from both products. Should both items then be removed and a single item added back to the cart, the discount will be reapplied.
If discount vouchers are not set up with the cart must contain certain amount of products requirement type, then the discount will apply to all eligible product in the cart.
Q: If I purchase a product discount voucher and remove the coupon code prior to completing my order can I add the coupon code back if I know it?
A: No, the coupon is decoupled from the customer - even if the customer knows the coupon code they will have to re-redeem their voucher through the voucher banner or by way of my account.
Q: Why don’t I see the vouchers requirement type in my discounts administration?
A: Check to make sure you have installed the vouchers plugin. You will need to the vouchers plugin in order for the vouchers requirement type option to display and become selectable.
Q: I’ve set up my discount vouchers but when I add the eligible item to my cart I do not see a discount.
A: Check to see that there is not a coupon code required on your product. If a coupon code is required then the guest will have to redeem the voucher, add the eligible product, and add the coupon code.
Q: Can I put more than one voucher template ID on a product?
A: Yes, though each voucher template ID may only be used on one product.
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How-to Guide of this page can be found here: [Internal] Common Troubleshooting Setup Guide
Real Example of this page can be found here: Common Troubleshooting: Age Rules
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