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A: If you want the order to go into the POS and then adjust the order from there, temporarily remove the age rule from the product in your POS, reprocess the order and then add the age rule back to the product once the order has successfully gone through. From here, handle the order in your POS by either refunding and reselling the correct product, or ignoring the age rule discrepancy. If updating the product is not an option, contact Aspenware support and we will update the DOB on the guest in the order in Aspenware in the database and reprocess.
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Note: If making product changes in RTP|One and using Connect for order placement, recycle the Connect App Pool after each product header change. |
If after reviewing documentation and Common Troubleshooting Q&A and you still don’t have a solution for the configuration question or issue you are experiencing please write into support@aspenware.com and our support team will be happy to help!
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