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A: Check that age range rules are consistent across your POS and Aspenware Commerce and that both are correct.
If an age rule is added in your POS, then ensure it is also added in Aspenware Commerce.
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A: If you want the order to go into the POS and then adjust the order from there, temporarily remove the age rule from the product in your POS, reprocess the order and then add the age rule back to the product once the order has successfully gone through. From here, handle the order in your POS by either refunding and reselling the correct product, or ignoring the age rule discrepancy.
If after reviewing documentation and Common Troubleshooting Q&A and you still don’t have a solution for the configuration question or issue you are experiencing please write into support@aspenware.com and our support team will be happy to help!