A Voucher Template is just that, a template. This allows Voucher Templates are created to allow users in RTP to create voucher numbers with a using the predetermined configuration set up on the Voucher Template. When a Voucher Template is created the RTP users will also create a Voucher Template ID.
Each voucher product in commerce needs to be configured with a unique RTP Voucher Template ID.
Vouchers are redeemed through the banner in commerce by validating the Voucher Template ID in RTP.
In the current version only Product Vouchers are supported.
Vouchers must be created in RTP using the Voucher Template with the ID that is configured to the commerce product in order to redeem successfully.
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Enter a Voucher Template ID - This can be anything and is the value set configured on the voucher product in AW Admin.
Set Voucher Type to Product - Product vouchers are the only voucher type currently supported.
Set Voucher Template Category to Test - This adds the template to a category that is selected when creating actual vouchers and has no impact on functionality.
Add a Description - This can be anything and is what will display in commerce under My Account and when on the Print/View Screen.
Set Usage Limit to 1 - Ensures a single voucher number can be used only once.
Set Quantity Limit to 9999 - Sets how many of these specific vouchers can be created at once.
Effective Type can be either Create Date or Fixed Date - Create Date defaults to date the voucher is created. Fixed Date is a date in the future defined by the admin.
Expiration Type can be either Days or Date - Days causes the voucher to expire after a defined amount of days. Date is an expiration date in the future defined by the admin.
Comments - Comments will be shown on Print/View Screen in commerce.
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Product Vouchers only appear in commerce My Account>My Vouchers when the voucher numbers are created through a transaction with a customer assigned to it in RTP. As in In most cases, product vouchers will be created when a product with a voucher component is sold in RTP and not created manually like in the steps above. i.e. A season pass is configured with a voucher component that creates X amount of Buddy Passes when sold online or through RTP.
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Product vouchers that are displayed on My Account > My Vouchers can be configured to show View/Print, Email or Redeem when the voucher product is configured in commerce. These voucher CTAs can be displayed or hidden based on how the voucher product is configured in Admin.
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Vouchers that are configured to View/Print will pull voucher description, number, comments, expiration date, transaction ID and date from RTP. The term language in the bottom left corner is a language string in commerce.
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CHECKING VOUCHER STATUS IN RTP
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It is recommended to check voucher status in Voucher Tools in live to avoid redeeming any vouchers mistakenly in One Resort Sales Transaction. This is a quick way when testing to see the status of a voucher without having to navigate and toggle the active check box in Voucher Management. By running a voucher number through the voucher tool bar in a Sales Transaction RTP will either allow the voucher to be sold or prompt an error. Note, the Voucher Toolbar can be turned off or on in ONE | Resort Tools.
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Product Vouchers with usage limits set to more than 1 function the same as single use vouchers. The only difference is the voucher is decremented until there are no uses left at which point it is inactivated in RTP. You can check the status of a multiuse voucher the same way as the steps above. To see how many uses are left on a multiuse voucher you can run the voucher number through the Voucher Toolbar in RTP.
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