The Aspenware Advisor: November 2021

Meet Nathan Stohlmann! A stellar Senior DevOps Engineer here at Aspenware. He’s been with us for 8 months now.

• Nathan’s favorite project at Aspenware is the initial setup for a couple of our new clients because he was able to dig deep into the way Aspenware deploys our software and help make some considerable optimizations.

• When asked what is one thing he wished every one of our Resorts knew about or used, he answered: Identity.

  • Aspenware Identity maintains user accounts across various applications to ensure that the “Mikaela S.” in the POS is the same person as the “Mikaela S.” in the mobile app and that Mikaela has a streamlined and personalized experience across all the places she interacts with the resort brand online.

• Outside of work, you can find Nathan with LEGOs. He is an amateur LEGO builder with a “small” city he loves to display!

Open

Will my pass work at the lift?

At most ski areas, a season pass requires that guests have a valid photo and a signed waiver before they can access a lift, but with the complexities and legalities associated with skiing and riding, there are several reasons why a guest’s pass may not work when they get to the lift.

Read how the guests can use pass checker before arriving to the resort, here!

Reducing Credit Card Chargebacks

Many of our resorts are reporting a significantly higher number of chargebacks from online purchases than have been seen previously. To help reduce this impact for our customers, the Aspenware team has been meeting with our payment gateway partners, talking with thought leaders, and looking at the research on how we can work together to minimize fraudulent chargebacks and successfully challenge chargeback disputes when they do happen.

Read all about it, here!

Welcome to our new friends from the North.

We are thrilled to have recently added 2 new resorts to our Aspenware Family! Welcome to Marmot Basin, located near Jasper, Alberta in the Canadian Rockies, and Alyeska Resort. Alyeska Resort is located 40 miles south of Anchorage, Alaska in the town of Gridwood. Our implementation team has really enjoyed working with the teams from our new resorts, especially Marty and Jake who visited the team in Alaska this fall.

Congratulations to both the Marmot and Alyeska teams for the work you have put into your beautiful new stores. Your teams have been a pleasure to work with and we are so excited to have you as our customers.

Starry view from Aleyska Resort in Gridwood, AK.

Freshdesk

support@aspenware.com

Are you up to date on the latest from Aspenware?

• Redeeming Mountain Collective Days with Aspenware Commerce

• Deep Linking/Override URLs

• Locking in Winter Business Through Pre-Commitment by Guests

Check out the latest articles here

Turkeys are roasting and bells are ringing…see below for the Aspenware team’s holiday hours:

Thanksgiving:

• Offices are closed: 11/25 and11/26

• On-call hours for P1 and Urgent matters: 11/25 - 11/29 from 8am - 8pm MST.

Christmas and New Years:

• Offices are closed: 12/24 and 12/31

  • Limited availability 12/23 and 12/27

• On-call hours for P1 and Urgent matters: 12/23 - 12/27 and 12/31 - 1/2

Review our documentation to know what to expect for on call hours here!