This feature is supported for: Print at home functionality is now supported for resorts that use either RTP|One or Siriusware as a POS, however this guide is specific to Siriusware print at home enhancements.
This guide will review how to set up Print at Home functionality for Siriusware in Aspenware Commerce. For more information on general release notes, see 2.21 Release Notes.
Overview
Print at Home functionality is now available for resorts that use Siriusware as POS. This feature was previously only supported for RTP|One.
When a customer purchases a product flagged as a Print-at-Home product, they are immediately sent a separate email that contains access barcodes for each “print at home” product in their order. These barcodes can be used by standard RTP|One or Siriusware scanners for access. Proper POS configuration is required for this feature to work in either RTP|One or Siriusware to grant the guest the correct access type when purchasing the product. Details on these pre-requisite steps are outlined in the configuration notes.
Configuration Guide
Prerequisite Steps
POS Tasks
Configure the product header or DCI in your resort POS according to the rules that make this product eligible for scanning by the native POS scanners.
Siriusware example
NOTE: Any Siriusware product sold as “Print At Home” must be correctly configured as a “validation” product, rather than a “redemption” product**. In other words, the QR code generated by the Siriusware product should be configured in such a way that it will scan on a Siriusware programmed hand scanner, and validate appropriately in the Siriusware system. The Configuration below manages the process by which the code generated by Siriusware is converted to a readable QR Code, and delivered to the guest. Little validation or configuration of the product is discussed in this guide, as that happens in Siriusware.
(**Validation vs. Redemption: A validation product allows the guest access to a gate, venue, lane, etc. when they present their QR code for scanning. A redemption product requires the guest to present their code and receive a separate piece of media – lift ticket, RFID Card, etc. to gain access.)
NOTE: Any RTP|One product sold as “Print At Home” must be correctly configured as an access product.
In Aspenware Commerce, under Configuration> Settings> All Settings, locate "OrderProcessing.SendExternalPrintAtHomeNotification"
If this is set and the value is true, then the print at home email will be sent from the Status function and not the Order Processor. This should be true for SW resorts
IMPORTANT: This is a Siriusware only setting, and it should not be set or it should be false for RTP resorts
EXPLANATION:
Current print at home functionality works by the order processor calling an endpoint "api/orderprocessing/ordercleanup/{orderId:int}" which checks reservations for a print a home classification and sends accordingly.
For SW this will not work because when the order processor runs SW hasn't finished processing the order on their end and we do not have a "sale_no" yet which is required to generate the print at home email. To get around this issue the Status Function calls a new endpoint named "api/orderprocessing/sendprintathomenotification/{orderId:int}" that will send the email using the now ready "sale_no." There is a new setting that needs to be set to true for SW environments so that the order processor doesn't attempt to send these emails, since the "sale_no" isn't available at that time. This setting is called OrderProcessing.SendExternalPrintAtHomeNotification and will be defaulted to false.
Follow these instructions to configure email:
https://hub.aspenware.net/main/Configuration:-Emails.1251868693.html
CONFIGURE SECOND EMAIL – QR CODES FOR VALIDATION
Customize this template:
"OrderPlaced.PrintAtHomeCustomerNotification"
When customizing your email, add the following field to the email layout: %Order.Barcodes%