Common Troubleshooting: IKON Friends and Family
- Sarah Holst
Q: How much lead time will Alterra need to enable deployment to a resort from their end?
A: Give Steven 48 hours to add resorts and QA accounts.
Q: The widget doesn’t work. What can I do to fix it?
A: Check Aspenware Commerce > Ikon Friends and Family > Ikon Entitlement API Configuration to ensure the Entitlement Type Id for Ikon Pass, Ikon Base Pass, Ikon Base Plus Pass, etc. are all up to date for the current/upcoming season. (Values to be verified/supplied by Alterra team).
If testing in test, check that the Ikon Login Configuration is as you’d expect for testing. Are you testing in your test online store to a product Ikon site?
If the above is correct, it is possible that Alterra has not authorized a callback URL. This is most commonly identified when the login flow works until the Alterra site redirects and you run into a blank page.
If this is the case, please reach out to Alterra with the accurate callback URL to whitelist (https://shop.yourresort.com/ikon-friends-and-family/login-callback)