Common Troubleshooting: Affirm
- Danny Koressel
- Sarah Holst
- Jenni Buonanni
- 1 Q: I’m trying to checkout with an Affirm product, but the Affirm payment selection is not available on the payment screen.
- 2 Q: I’m trying to checkout using Affirm as my payment method, but I receive an error message saying “Error Saving Phone Number: Unable to save your phone number, please try again.”
- 3 Q: How do I refund Affirm payments?
- 4 Q: How Can you tell if an order was paid for by Affirm?
Q: I’m trying to checkout with an Affirm product, but the Affirm payment selection is not available on the payment screen.
A: Check to ensure your minimum cart balance is met and that the Is Affirm Eligible product classification is assigned to all products in your cart.
Q: I’m trying to checkout using Affirm as my payment method, but I receive an error message saying “Error Saving Phone Number: Unable to save your phone number, please try again.”
A: Work with your Aspenware representative to ensure that that the CanUpdateAlternateIdProfile in rtp-config.json file in Unity is set to true.
Q: How do I refund Affirm payments?
A: You can refund a customers order that was paid for with Affirm by logging into your Affirm portal and processing the refund there. Go to the charges or settlements tab to initiate the refund.
Q: How Can you tell if an order was paid for by Affirm?
A: Affirm loan IDs are sent to your POS to help with reconciliation
For RTP: The word ‘Affirm’ and the loan ID are saved to the OrderComment table in the field OrderText (e.g., ‘Affirm LoanID 7ZSV-AIQI’)
For Siriusware: The word ‘Affirm’ and the loan ID are saved to the ww_sales table in sale_text field under the salenotes tag (e.g., <salenotes>Nop Order: SNB122300 Affirm LoanID 7ZSV-AIQI</salenotes>)