Common Troubleshooting: Taxes

Q: How are taxes impacted by discount codes?

A: For exclusive tax, the product price before tax is discounted. The total, subtotal, and tax amounts will be updated accordingly.

Q: Are taxes supported for add ons?  Is it possible for an add-on product to have different taxes than the core-product it is sold on?  I believe the answer is yes but wanted to have another to confirm.

A: Yes taxes at a separate rate are supported for add ons. However, if using itemized taxes, the different tax rates for add ons will not display properly.

Q: I have two components with different tax rates in RTP|One. How should I set up Tax on my Aspenware Commerce product?

A: There are two different options, depending on your situation. Read below to determine the appropriate solution.

• Option A: Aspenware Commerce doesn’t have the concept of components, so tax is configured at the product level. This means that if a product has components within the product that have different tax rates, how we handle this is to break out the components as separate products and sell them as hidden “add ons” with the correct tax rate.

• Option B: Exclusive or inclusive tax is a store-wide setting in Aspenware Commerce, so all tax that is shown to the guest is either all-inclusive or all exclusive. We have worked around this by choosing exclusive tax on the shop, and if there are product(s) that need to be inclusively taxed for whatever reason, maybe the split component tax workaround is too much for that product, etc. we recommend setting up the RTP|One product to use inclusive tax, but to price the product price in Aspenware Commerce to be inclusive of the tax $ (product price + tax $). The downside to this approach is that the guest doesn’t see the tax, so we only do this on rare occasions.