Overview: Emails

This feature is supported for: all versions of Aspenware Commerce. Supported email providers are currently SendGrid and Inntopia.

Feature Description

Aspenware Commerce offers email integration for a variety of customer-support actions. These emails are auto-generated from your store and include

Order confirmations
Password reset emails
Account recovery “Find Me by Email verification code” emails
Abandoned cart reminders
Failed payment plan charge notifications
Failed subscription plan charge notifications

Resort admins can be notified as soon as an order fails to process through to the POS with a failed order email, which allows the order issue to be mitigated before the guest arrives.

From the ‘My Account’ section of the store, guests can also email vouchers to enable easy voucher redemption online.

Additionally, Aspenware Commerce offers the functionality that enables stores to email an access code (either a barcode or QR code) to guests for printing those items at home to expedite access once they arrive on-site at the resort.

All of these have configurable templates available. Aspenware currently supports sending emails through SendGrid’s API and Inntopia’s API.