Overview: Vouchers

Owned by Sarah Holst
Last updated: Aug 17, 2021
4 min read

This feature is supported for: Resorts using RTP|One as a POS

This feature is NOT supported for: Resorts using Siriusware as a POS

Key Terms

 

Discount Vouchers

Discount vouchers can apply to multiple products. An example of this would be “30% off an Adult or Child Lift Ticket.” If the discount voucher is limited to a single-use, the vouchers can only be used on one product, and if more than one eligible product is added to the cart, the discount will be removed altogether. These are similar to discount codes, but while discount codes use generic codes such as “SAVE30,” discount vouchers are an option for giving a “user-specific” discount. Consider whether it would better fit your needs to use a discount code instead of a discount voucher. Discount vouchers in RTP|One provide discounted pricing on standard products in Aspenware Commerce or RTP|One POS to guests with active voucher codes, that are otherwise full priced products. Discount voucher templates can be set up to apply to many products in Aspenware Commerce.

Fenced Products

A fenced product is a product that is only available to certain eligible shoppers. Voucher products are “fenced” through a special link that is accessed through a voucher. It’s hidden from the general public and only accessible to guests who have the voucher ID.

Payment Value Voucher

Payment value vouchers are simply an alternate form of payment, like a gift card. An example would be if a resort offered all season pass holders $100 to apply to any purchase in the form of a payment value voucher. This would simply take $100 off of whatever balance is in the guest’s cart when they enter the voucher id on the payment step of checkout. These types of vouchers do not require the voucher plugin.

Product Vouchers

Product vouchers in RTP|One provide special access to fenced products in Aspenware Commerce or RTP|One POS to guests with active voucher codes, that are otherwise not available for general sale. Product voucher templates can only be set up to apply to a single product in Aspenware Commerce; however the product in Aspenware Commerce can be attributed to point to several RTP|One product headers.

Product/Discount Vouchers

Product/discount vouchers in RTP|One provide special access to both fenced products and discounted pricing in Aspenware Commerce or RTP|One POS to guests with active voucher codes. These fenced products are otherwise not available for general sale and are also typically setup at a full price because the discount portion of the voucher will take the price down, showing the crossed out old price and new price. Product voucher templates can only be set up to apply to a single product in Aspenware Commerce; however the product in Aspenware Commerce can be attributed to point to several RTP|One product headers.

Feature Description

Aspenware Commerce supports using payment value vouchers during the checkout flow as an additional payment type. It also offers product voucher redemption directly from any page on a resort’s commerce site. It allows a variety of voucher types to be redeemed online using an installed banner widget which can be accessed from anywhere on a resort’s Commerce store. This functionality is perfect for the redemption of Friends & Family tickets or Employee coupons.

Any number of RTP|One Voucher Template IDs may then be added to the product (though they may not be used across several products). Once added, resorts may then activate the voucher banner that allows customers to validate and redeem their voucher IDs directly from the banner. In addition to preventing vouchers from being used more than once, product voucher pages are invisible and fenced from any guest without a valid voucher ID. Vouchers are deactivated upon complete order and are also restricted from being used twice within the same order.

 

Voucher Redemption also includes functionality within the My Account voucher section. Guests are able to View/Print, Email or Redeem eligible vouchers from this page. These voucher CTAs can be displayed or hidden based on how the voucher product is configured in Administration.

Voucher Redemption gives the guest the ability to either email and/or redeem a product voucher via their My Account page. When vouchers are redeemed via the email redemption flow or the My Account redemption flow, the voucher code is prefilled in for the guest. These features are configurable within the product voucher setup and resorts can select whether each voucher template can be printed, emailed, and/or viewed. Selecting “redeem” from My Account validates the voucher and directs guests to a fenced PDP. There, guests can add their special product using their unique product voucher to the cart. Selecting “email” allows guests to enter an email address and share their voucher. The voucher email template (which is installed via the vouchers plugin) can be customized. Once received, guests can either copy-paste their received voucher ID into the resort’s voucher banner or redeem directly from the email by selecting the “redeem” button. When vouchers are redeemed via the redeem button, either in the email redemption flow or the My Account redemption flow, the voucher code is prefilled in for the guest.

 

Inactive Vouchers

If a guest tries to redeem a voucher prior to the voucher’s effective date or after the voucher’s expiration date, the guest will not be able to use the voucher and an “Invalid date” message will display.

 

 

HINT: Watch our voucher training webinar here.

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