Common Troubleshooting: Simple Prompts

1 Q: How do I rearrange the display order of prompts in checkout?
2 Q: My prompt is created but not behaving as expected.
3 Q: How do I switch my prompt from a textbox to predefined values or vice versa?
4 Q: What’s the difference between the “Prompts” and “Product Prompts” plugins within Aspenware Commerce.

Q: How do I rearrange the display order of prompts in checkout?

A: Navigate to Aspenware Commerce > Prompts > Edit next to the desired prompt and change the value of the display order. Lower valued prompts will appear first and higher valued prompts will appear last.

Q: My prompt is created but not behaving as expected.

A: Most common resolutions are:

Ensure the prompt is assigned to a product under Add a new specification attribute from the Edit Products Details page.
Ensure the prompt is not required in RTP|One if using RTPConnect for order placement.

Q: How do I switch my prompt from a textbox to predefined values or vice versa?

A: Navigate to Aspenware Commerce > Prompts and find the prompt. Under Prompt Type, select ‘String’ to prompt the user to enter in a string value in a text box or select ‘List’ to prompt the user to select from a drop-down list of predefined options.

Q: What’s the difference between the “Prompts” and “Product Prompts” plugins within Aspenware Commerce.

A: Presently, ‘Prompts' is used for simple prompts, and 'Product Prompts’ is used for validated prompts.