This guide will review how to set up Arrive Parking in Aspenware Commerce.

NOTE: This enhancement is currently only available to Powdr Resorts. Refunds are only available to resorts using Payeezy as their payment gateway. Cross Sell is available to all customers.

Overview

Aspenware is excited to deliver another milestone in elevating the guest experience, specifically for POWDR resorts. Working with two third-party vendors, Arrive Parking and Hoorooh Digital Services, Aspenware now delivers real-time parking availability to Powdr customers purchasing through the Aspenware platform. This enhancement eliminates the need for guests to visit a different site after completing their purchase through any of Powdr’s ecommerce sites, giving the guest the ability to purchase everything they need in a single purchase. In addition to the integration, Aspenware has enhanced Cross Sell functionality to be more robust, providing guests with visual reminders and easy navigation to products that may not be “top of mind”, parking being an excellent example.

Key Terms

Key Term 1

Description

Key Term 2

Description

Feature Detail

Arrive Parking utilizes the Aspenware Commerce Cross Sell feature to offer customers the option of purchasing paid parking ahead of time for the parking lot of their choice. When the guest adds a relevant product to their shopping cart, the Arrive Paid Parking product will appear in the mini-cart.

Once the guest clicks on the Arrive Paid Parking product, they are taken to the Arrive Paid Parking screen where they can choose the date for which they would like to purchase parking. Upon date selection, a list of available lots appears with pricing for each lot. Note that a map of the mountain area is available at the top of the screen for reference.

Selecting the MORE INFO dropdown for a particular parking lot will give the guest a visual of the parking lot and the physical address.

Once the desired lot is selected, the guest clicks ADD TO CART and the paid parking product is added to their cart.

Configuration Guide

Arrive Tasks

This function requires synchronization with Arrive/Parkwhiz and Hoorooh. If Arrive/Parkwiz or Hoorooh is down, or cannot connect for any reason, parking cannot be sold through Aspenware Commerce.

In addition, Arrive limits the number of times their data can be accessed, which could cause some orders to fail.

Hoorooh Tasks

Commerce Tasks

NOTE: Parking pricing is supplied from Arrive via the API. You do not need to define a price, except for displaying a “STARTING AT” value.

  1. Email Content - Input the email content HTML messaging that guests should receive when purchasing this product.

NOTE 1: Guests will receive two emails, one from Aspenware for the order confirmation and a second from Arrive to manage their parking reservations. The Arrive email is controlled within Arrive’s platform.

NOTE 2: AW will generate an order# into RTP but currently any Arrive product(s) will show as a blank line item in the order. Therefore resort’s guest services teams will not be able to see or manage Arrive orders within RTP and will need to reference Arrive for managing parking reservations.

 

Product Template - Set to “Arrive Parking Product”, then click Save and Continue Edit. This will automatically generate the majority of required attributes for the product.

 

Pictures - This product requires two images.

  1. The first product image that is uploaded is displayed as the product card image and also asd the main product image on the PDP when the screen is scaled to display the image.

  2. The second image uploaded is displayed as the parking map image and is required to have the Title set to “Parking Map”.

NOTE 1: Product images should follow standard product specs: 1700 x 700 px and 275 KB.

NOTE 2: The remaining lot images are populated from Arrive and must be managed from the Arrive platform.

 

Product Attributes - The majority of attributes will automatically be addded after the product template “Arrive Parking Product” is saved. ‘Start Date’ will need to be configured manually with text prompt [Date], Is Required enabled, and the control type set as “Date Picker”

 

Detailed Setup Guide

Common Troubleshooting guide

Q: Question 1

A: Answer 1