Q: How do I find the transaction for a passholder that checks out with a guest account?

A: The transaction will show both on the newly created guest account and on the passholder’s account.

Q: What happens if the purchaser checked out as a guest but their email is already associated to a different account?

A: A new account is created using the same email address as the primary account with the pass media, but with a TYPE set as “Guest Checkout Customer” and no Auth profile will be set. The transaction will show both on the newly created guest account and on the passholder’s account.

Q: Why aren’t my age-range rules aren’t working as expected?

A: Most common resolutions are:

• You do not have the correct age rules set up on the product in the POS. The stored procedure for Fast Flow validates age based on the Guest’s age in RTP|One and the age rule on the product.

• If you are enabling logged-in users to allow “Group Member” assignment on the PDP, you do not have the correct age rules set up in Aspenware Commerce. Assignment by selecting a logged-in user’s group members is not based on the stored procedure or age rules in the POS, it is only based on the rules set up in Aspenware Commerce.