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Overview

Tracking all orders and whether they were successfully sent to your POS, is possible through the order queue. Checking the order queue regularly is recommended to ensure that a customer doesn't show up at the resort after ordering successfully online and has no record of their purchase.

The Order Queue plugin tracks the status of every order that is being or has been sent to the POS (i.e. RTP) and its status indicating whether or not the order was successfully created. Opening order details from this plugin provides error messages for failed orders and allows and Admin to reprocess failed orders. 

Once payment has been processed and an order is placed in the e-commerce platform, it enters the order queue to be sent to RTP. If the order fails when sent to RTP, then the order queue will attempt to reprocess the order up to 6 times. After six failed attempts, the order will be set to a failed-done status. 

Configuration Notes / Detailed Setup

  1. To access the Order Queue go to the Plugins > Order Queue page. 

  2. Filter the orders by order status and date.

  3. Every order shows a link to view details, the date the order was placed, the status, a list of the number of attempts, an Object Id (Order ID), and a link to flag an order to be reprocessed. Every order will fall into one of the following statuses:

    1. created - Order has been created in the queue to be sent to RTP, and the order will only be in this state for seconds

    2. processing -  Order has been sent to RTP and is being created in RTP

    3. success - Order successfully sent to RTP

    4. failed - Order failed while being sent to or created in RTP but has not reached six attempts

    5. failed-done - Order failed while being sent to or created in RTP and has completed all six processing attempts 

    6. ready - The order has been flagged by an Admin as ready for reprocessing by clicking Set Ready 

  4. To find a particular order number, you can either filter the queue or select CTRL + F (or CMND F for mac) and search the order #.

  5. To view details on order failures, click View Details. 

    1. Basic information on why the order failed is included on the details page from the RTP|Connect logs. Please contact Aspenware if the error messaging on this details page does not point to a known and fixable (e.g. RTP configuration mismatch) cause of the error.  

  6. Order details (e.g. Products and attribute selections, pricing, billing details, and order totals) can also be accessed from the Sales>Orders page. This information can be useful to determine which products were purchased.

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