The Aspenware Advisor: February 2022

New Solutions Library!

Aspenware is kicking off a new and improved Solutions library. This is a great resource for troubleshooting help with common questions and issues. In this library, our talented team will share their experience and proven best practices for your benefit. As we continue to learn and grow as a company, you can expect to see this valuable resource grow too.

The most recent improvement to the solutions library is the section dedicated to failed orders and how to best troubleshoot them. Check out the failed order resources here!

Recent Webinars!

Were you able to attend our recent two webinars? If you werent' able to attend or if you’d like to hear the information again, check out these recordings!

Ramping up for your 22/23 Pass Sales

Combat card-not-present fraud with Kount

For other great webinars from the past, visit our Videos and Webinars library on Aspenware.com.

Help us help you!

It’s the time of year when new seasons are approaching and new products are ready to be launched. Do you need assistance on future summer and pass products? Interested in an audit of your current products and best practices? Reach out to our helpdesk to inquire about our professional services offerings at support@aspenware.com. We can help your resort maximize your Aspenware platform to provide the best guest experience possible!

February's Spotlight is focused on our very own Aaron Johnson. Aaron has been with Aspenware now for 2 years as a Senior Software Engineer.

• When asked what is the most interesting and fun project he has worked on to date, he responded with Arrival! He exclaimed, “It was fun to work on a project that improved guest experience and truly focused on getting guests onto the mountain faster.”

• One thing he wishes all of our resorts knew about or used is Arrival! He believes that it has endless growth potential, and it significantly improves the overall guest experience at resorts.

• Where can you find Aaron when he’s not deep in Aspenware code? Anywhere! Aaron loves to travel and he plans as many trips as he can, always seeking to explore new places while on his trips. This year, you will find him in London!