The Aspenware Advisor: February 2022

New Solutions Library!

Aspenware is kicking off a new and improved Solutions library. This is a great resource for quick FAQ answers and other common troubleshooting articles. As we learn more best practices as partners and grow as a company, you can expect more and more solutions to be published.

The most recent improvement to the solutions library is the section dedicated to Failed Orders and how to best troubleshoot them. Check them out here!

Recent Webinars!

Did you get a change to attend our latest two webinars? If not, check them out below!

Ramping up for you 22/23 Pass Sales: Watch Here!

How to combat card-not-present fraud with Kount: Watch Here!

You can find more just like this from the pass in our videos section on our main website here: https://aspenware.com/videos/

Help us, help you!

It’s that time of year, new seasons are approaching and new products need to be launched. Do you need assistance on future Summer and Pass products? Interested in an audit of your current products and best practices? Reach out to our helpdesk to inquire some professional services: support@aspenware.com. We want to help your resort provide the best guest experience possible!

February's Spotlight is focused on our very own Aaron Johnson. Aaron has been with Aspenware now for 2 years as a Senior Software Engineer.

• When asked what is the most interesting and fun project he has worked on to date, he responded with Arrival! He exclaimed, “It was fun to work on a project that improved guest experience and truly focused on getting guests onto the mountain faster.”

• One thing he wished all of our resorts knew about or used was the said Arrival mentioned above. He believes that it has endless growth potential, and it significantly improves the overall guest experience at resorts.

• Where can you find Aaron outside of the code of Aspenware? Anywhere that is traveling. He tries to plan out as many trips as he can and tries to visit at least one place that he has never traveled to. This year, you will find him in London!