New Features
Enhanced Communications Preferences/My Account Functions
Aspenware has added new features specifically relating to capturing marketing (Opt-in vs. opt-out) preferences, which now include:
relocating “opt-out” from account page to Communication Preferences page
Making “opt-out” flow a customizable language string
Adding “opt-out” capture to account creation in Identity
Adding new communication preferences page, fully customizable
Ability to “flip” opt-out to opt-in logic on demand
Customizable button links to third-party site for marketing preferences management
Adding customizable account lock-out based on wrong user name/password to Identity
relocating “opt-out” from account page to Communication Preferences page
Enhancements
Ikon Friends and Family
The Ikon Friends and Family plugin has been enhanced to take in multiple entitlement ID types within the currently existing text field boxes. This enhancement allows for comma separated values that will allow resorts to add both the entitlement ID type that may be used by the passholder (and voucher owner), and those one-use voucher entitlement ID types that can be emailed out from the Ikon website. For more information see the update Ikon Friends & Family Release Guide.
Resolved Issues
Aspenware Commerce 2.24
Some resorts with multiple pools assigned to a product found that these products would receive an “insufficient inventory” error during checkout because there were not enough matching pools. This issue has been resolved.
Resorts have reported failed orders after the 2.20 upgrade during high volume sales periods. This is likely related to a time-out error followed by duplicate “complete” calls. Aspenware has disabled this button, requiring any timeouts to require re-completion at checkout. In this case the orders will have defined customers and order line items. Please reach out to Aspenware if failed orders with no line items or defined customers persist.
Previously, dates listed in the Fast Tracks confirmation were all showing the first product date in the order rather than displaying the subsequent (and actual booked) dates. This issues has been resolved.
Previously, an unknown server error was being thrown for some resorts inputting hyphens in postal codes. This issue has been resolved by removing hyphens and special characters from input postal codes.
Previously, voucher discounts were auto-applying on future transactions when the voucher was previously used to get a discount. Now, once an order is complete, any vouchers tied to a guest are removed.
Save button is now consistent with all other My Account buttons.
My Account dropdown shows an arrow rather than a cursor finiger when hocursor rather than an arrow
Aspenware Unity 3.19
Aspenware has added an enhancement to the API used by ProCard. Previously, the API only checked if the guest had valid lift or ski school access on the current day. The enhancement allows clients to specify any start date (product date in RTP) and validate if the guest has valid lift and ski school access on that date.
Aspenware Identity 2.13
Previously, one resort reported that users on their mobile app would appear to be signed out, but when they clicked “sign in”, they are automatically signed back in without entering credentials. This was the result of an invalid_grant error from Identity which has been resolved.
Previously, one resort found issues with creating account. This was related to the implementation a new custom Rewards feature and has been resolved.
Known Issues
When entering a media id on a Fast Flow product, when selecting enter key instead of clicking validate, Enter key refreshes the page. This is expected to be fixed in 2.25 (early-Jan major release)
Some failures to send orders to the POS occur during very high volume periods when a timeout happens on the order complete page and a customer clicks Confirm a second time after the initial time out. This is expected to be fixed in 2.25 (early-Jan major release)
For resorts using the Arrive Parking integration and Authorize.net, if a customer has more than one credit card failure message while booking a parking product, the parking booking will succeed on the second confirm attempt rather than on order complete success, occasionally resulting in double parking bookings. This is expected to be fixed in 2.25 (early-Jan major release)
For resorts using the Arrive Parking integration and Siriusware as a POS, orders with Arrive Parking products will show as failed in the order queue. This is expected to be fixed in 2.25 (early-Jan major release)
For resorts using Unity and Retail functionality, a shipping fee product should be sold into RTP when an order-level shipping charge is added to an order. Presently, this additional shipping fee product is not included in the order when it gets to RTP|One. This is expected to be fixed in 2.25 (early-Jan major release)
For resorts that use Print at Home Ticketing functionality, when a customer purchases different days within the same order, the print at home follow-up email, which contains the barcodes, lists the first product date for each barcode in the email, and the subsequent dates are not listed. The QR codes themselves are correct and the products were sold for the correct dates, however, the date right next to the QR codes shows incorrectly. This is expected to be fixed in 2.25 (early-Jan major release)
Aspenware recommends using product cutoff days to automatically direct guests to the first month of the season on the pricing calendar, however, there is an issue where if the proper deep link was used, the correct default month will not load until the page is refreshed.
On the calendar on the product detail page (PDP), dates that are not defined with inventory in the POS are shown as sold out rather than crossed out. This is resolved on the large calendar, but not for the small PDP calendar.
Phone prefix is not being sent to RTP|One when the phone number is collected in checkout.
When a phone number is updated in My Account, it is resulting in an invalid number being added to the beginning of the phone number in RTP|One.
Aspenware Identity doesn’t automatically redirect the guest back to the PDP they were on prior to selecting to sign in unless they explicitly use a redirect URL where sign-in is required. This is a feature enhancement to Identity.
Guests who do not have a birth date defined on their profile are not able to log in through Identity.
Though a requested field for the rental profile, shoe size is not required and can be
A customer is able to checkout with a product if the store cutoff time expires but the product is already in the cart. A similar issue was fixed in 2.15, however, this resolved issue was focused on the specification attribute for cutoff days, not time.
If certain words are used in attribute descriptions, such as “days”, “date”, “day” that are not Start Date or Number of Days attributes, it can impact whether age rules work on the product. See this doc for common troubleshooting.
My Account- print vouchers will print the entire screen, not just the voucher.
The query that runs to display vouchers for the My Account page is only checking if the vouchers were created from a transaction in RTP, not just from Voucher Tools.
When using the Reimagined Dynamic Pricing modal to set prices for more than one season, ensure that you save the price for one season’s set of pricing, then open and close the modal to add prices for another season - otherwise initial pricing for the first season may be overwritten by the other season’s pricing.
For several resorts themes, strong and bold HTML tags are no longer working for short and long descriptions.
For resorts that use the SheerID integration, products that require SheerID validation must have either a waiver, child reg profile, rental profile, or prompt added to them in order to display the necessary SheerID checks. The fix for this would enable the personalization step to load and request the SheerID validation without anything else configured on the product that requires personalization.