Q: My inventory is not syncing to Aspenware and is not being seen on the PDP.
A: Newly created setup in Aspenware’s Inventory Pool plugin takes a minimum 1 hour to initially sync to Aspenware Commerce. Meaning inventory will not show up on the PDP until this sync is complete.
Q: I have the product setup properly in Aspenware Commerce but I am not seeing the reservation module populate as expected when I book these products
These products must be setup as access products in RTP.
Q: My customer has the original product that makes them eligible, but I’m not seeing the reservation category appear when I sign in.
Check that the GPP scheduled task is set to run and is set frequently enough. Aspenware recommends every minute.
Q: Can someone purchase multiple reservation eligible products? For example, if someone purchases 2 5-packs of tickets, will it show 10 available days to reserve?
A: We have supported this via using customer roles and hiding and showing different reservation products depending on eligibility. So you would create a 5 pack reservation product available and visible to only people who only purchased one 5 pack with 5 days to reserve, and then a “two 5 pack reservation product” available and visible to guests who have two 5 packs with 10 days to reserve, and so on.
If after reviewing documentation and Common Troubleshooting Q&A and you still don’t have a solution for the configuration question or issue you are experiencing please write into support@aspenware.com and our support team will be happy to help!
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