Fast Flow provides guests with a streamlined purchase flow that does not require login to enable selling assigned products. Guests will enter or scan their Media number to validate they have active media. This allows the option to skip login during checkout but still matches the product purchase to the correct account in the POS system. When combined with Selective Guest Checkout, Aspenware Fast Flow becomes a streamlined flow with the fewest steps to purchase yet.
This setup is supported for: Resorts utilizing RTP|One POS.
This setup is not supported for: Resorts utilizing Siriusware POS.
Key Terms
QR Code Regex
QR codes can have URLs that are embedded with a PassMedia# or RFID#. A QR Code “regex” specifies how to parse that value from the URL. This enables scanning a QR code and removing unwanted characters so only the desired values are returned.
Feature Detail
Fast Flow enables streamlined checkout without requiring guests to log in. Guests will input their media# into the Fast Flow field, their media# will be validated, and their name will be displayed for account verification. From there, the guest can add the product to their cart, complete checkout, and their purchase will be associated with their account in the POS.
NOTE: Fast Flow often works alongside AW’s selective guest checkout feature to not force guests to log in during their purchase (they can log in if desired). If a guest opts to not log in and creates a guest account during checkout, then the guest’s purchase will be associated with multiple accounts in the POS (ie: the account already in the POS system that has media AND the guest account they created during checkout).
Additionally, there will not be an “assignment step” in checkout for Fast Flow products. If a guest is also purchasing a non-Fast Flow product that requires assignment in checkout, the Fast Flow product will not be displayed on the assignment screen.
Media Entry Methods
Media can be entered into the Fast Flow field via several methods:
1. Guests can enter their PassMedia# or RFID# into the Fast Flow validation box.
2. Guests can scan a QR code on their pass and their pass# will be auto-filled into the Fast Flow validation box.
3. A deep linking URL auto-fills the pass# field with the guest’s pass#. (ie: the guest uses their phone's native camera app to scan the QR code on their pass, this directs them to the resort brand site where the guest selects a link to a Fast Flow product, once clicked the guest is directed to the store’s PDP where the Fast Flow field is auto-filled with the pass#).
Validation Methodology
Fast Flow uses a stored procedure in the POS to validate if the pass# entered is eligible media. This eligibility is based on settings in the stored procedure which can be customized to look for specific active media, specified age ranges, etc. This ensures the resort is only allowing guests that meet their criteria to purchase the Fast Flow product.
NOTE: Aspenware has custom-built stored procedures for Fast Flow that can be shared with the resort. If capable, resorts can edit these on their own. But for complex changes, the resort may request AW pro services for assistance.
If the media# entered is verified as eligible by the proc, then custom messaging from the proc is returned along with the guest’s name. From here the guest can either add the product to their cart or click “Reset” to input a new media#.
If the media# entered is deemed as ineligible by the proc, then custom messaging from the proc is returned and the guest can try reentering or rescanning their media. Until the guest is validated, they will not be able to add the product to their cart.
Optionally if the guest is logged in, the proc’s validation can also be based on the logged-in user’s group members. If the group member is eligible, the guest can be selected and the product can be added to the cart. Ineligible users will not be able to be selected.
Checkout Process / Account Recognition / Multiple Accounts
Fast Flow will most often be used with AW’s Selective Guest Checkout feature. This enables guests to complete their orders without requiring the guest to log in when only Selective Guest Checkout defined products are in their cart. When these features are combined and a guest opts to not log in, their order will show under two accounts in the POS. The order will appear under the account that has the media assigned to it and the order will also appear under the Guest Account they created during checkout.
To help mitigate this, if the guest has an account in the POS Aspenware will auto-fill this when the guest enters checkout:
If they continue to Guest-Checkout with these prepopulated fields, a prompt will appear reminding the guest they have an account and they can log in. Logging in will not be required of the guest but can help reduce additional profiles in the POS.
NOTE: Merges can be used to decrease the number of guest accounts in the POS. Fast Flow does not require the use of AW’s Selective Guest Checkout feature but will often be used to increase the speed of checkout.
Section links
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