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Pass Checker enables guests to enter their card number (passmedia# or RFID#) to check if their media will work at a specific lift. Among many use cases, guests can check if their pass is hotlisted due to incomplete tasks or if their pass is blacked out for the selected date.

Setup Checklist

This section is a comprehensive and high level summary of all tasks and prerequisites required for this feature to function properly. This section is purposed for use after an administrator is familiar with configuring this feature as an “audit” checklist. For detailed set-up instructions, jump down to “Prerequisite Tasks” and “Detailed Setup Guide” and then follow up with this checklist to ensure all steps are completed.

Infrastructure Tasks

1. Send request to Aspenware to enable Pass Checker

PREREQUISITES

Aspenware Arrival Tasks

1. Create “AccessLocations” Collection REQUIRED

2. Create “Pass Checker - Hotlist Reason” OPTIONAL

PREREQUISITES

1. Add Resort’s Default Pass Checker POS Location ID to General tab REQUIRED

2. Create “AccessLocations” mapping(s) REQUIRED

3. Create “Pass Checker - Hotlist Reason” display mapping(s) OPTIONAL

4. Update Pass Checker Languages Strings OPTIONAL

5. Edit Task Types OPTIONAL

6. Create Task List

7. Create Locations List REQUIRED

8. Create Activities List REQUIRED

REQUIRED

9. Customize Theme OPTIONAL

10. Create Users OPTIONAL

DETAILED SETUP

Infrastructure Tasks

  1. Submit a request to your Aspenware Service Partner to enable Pass Checker.

Aspenware Arrival Tasks

  1. Add Resort’s Default Pass Checker POS Location ID to General tab.

  • The Pass Checker POS Location ID is a setting from RTP|One, and can be sourced from your RTP|One administrator. (RTP|One/ Access Control Admin / Access Control Management / Access Location)(Select an access point that most tickets would be valid for.)

  • While logged in as admin, click on the GENERAL tab in the admin toolbar. Enter the numeric value in the “Pass Checker POS Location ID” field, and click the UPDATE GENERAL SETTINGS BUTTON.

2) Create “AccessLocations” Collection (required) and “PassChecker Hotlist Reason” Collection (optional)

While logged in as admin, click on the COLLECTIONS tab in the far right corner of the menu bar.

  • Create a Collection by entering “AccessLocations” in the Name field, then clicking the ADD COLLECTION button.

  • If you would like to hide RTP Hotlist reasons with more appropriate customer-facing language, follow the procedure above to create a new collection, naming it “Pass Checker - Hotlist Reason”.

3) Create “AccessLocations” Mappings (Required).

Assign Items to the Collection by selecting the Collection (click in check box). This will launch the ADD NEW COLLECTION ITEM window.

  • When the Add New Collection Item window appears, populate the fields as shown. The Name field is customer facing and should be easily recognizable to a resort guest. Avoid jargon or internal names like LIFT 4 or POMA. Instead, use a name that a guest will recognize, like TRAM, or BEGINNER LIFT. The Value is the RTP Access Location Code. Ask your RTP System Administrator for these codes. Save entry by clicking ADD COLLECTION ITEM.

If necessary, you can edit your collection item by selecting it (check box), then clicking UPDATE COLLECTION ITEM. You can also delete using this same steps.

Follow the same process to add Collection Items to “Pass Checker-Hot List Reasons” if necessary.

4) Update Pass Checker Language Strings (optional)

  • Logged in as admin, click on the LANGUAGE Tab on the admin toolbar. Scroll down to Pass Checker, and click on it to expand entries.

  • All entries have default copy supplied, so you do not have to edit if you choose not to. Note that the entryCo entitled “Invalid Media Error Text” includes a spaceholder for a phone number, which must be customized by the resort.

5) EDIT TASK TYPES
There are 4 task types in Arrival. Click on the box to edit each task.

  • Effective days allows for the aging of a profile, photo, waiver, etc., on a schedule determined by the resort. Setting effective days to 365 means the document will expire one year from the time it was uploaded. Leaving the field blank means it never expires. You cannot add additional task types.

6) CREATE TASK LIST

  • Tasks are the steps a guest needs to complete to be allowed to fulfill their order. For example, a season pass holder must complete a waiver (required) and upload a photo (optional) to be allowed to pick up or activate their pass.

  • Logged in as admin, click on TASKS tab in Arrival admin toolbar. Scroll to the bottom of the screen, and populate the fields in the Add New Task window. Click on ADD TASK. To edit an existing task, click on the box to select it, and edit in the window below. Click UPDATE TASSK to save your changes.


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