Overview: Standard Login

The Standard Login feature, which is different from Identity authentication, within Aspenware Commerce provides the guest with many supportive options for logging in, finding their existing account, or creating a new one, all while minimizing the chances that a guest will create a duplicate account and securing the accounts with two-factor verification options.

This feature is supported for: All versions of Aspenware Commerce.

Key Terms

Authentication Profile

Within RTP|One, the authentication profile is the unique identifier on a guest account that enables it to be authenticated from login and grants access to the user account. It contains an authentication ID, which is typically the guest’s email address, but can also be a distinct username.

Authentication ID

Within RTP|One, the authentication ID is the unique value that authenticates a guest account. It is typically an email address, but, in some cases, can also be a username.

Media Profile

Within RTP|One, the media profile is where the guest’s media card information (Pass number, RFID number, etc.) is housed. This is checked when a guest used the pass feature within “Find Me” Flow during login.

Email Profile

Within RTP|One, the email profile is populated if the guest elects to opt in to marketing emails. It is from the email profile, that email marketers pull guest information for marketing purposes. It is distinct from the authentication email because a guest may opt out of receiving marketing emails.

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Feature Description

The Standard Login feature within Aspenware Commerce provides the guest with many supportive options for finding their existing account or creating a new one, all while minimizing the chances that a guest will create a duplicate account and securing the accounts with two-factor authentication options. When a guest visits the Aspenware site, they have several options: Sign In, Create an Account or Find Your Account.

Sign In To Your Account

For Sign In, a guest enters their email or username and their password to sign in to their account. Sometimes the username is the email associated with the account, but they may have established a username that is different than the email address associated with the account. This email or username is the Authentication ID set up in RTP|One. Guests have several support options including Forgot your username?, Forgot your Password? Send reset email and Find your account.

If a customer clicks Forgot your username, they will need to enter their email address for their account to have the username emailed to them.

NOTE: Most resorts use the guest’s email address as their username and this functionality can be turned off in settings.

If the system cannot find their email account in RTP|One, they will receive a message and will be directed to call the toll-free number for the resort.

If a customer clicks Forgot your Password? Send reset email, they will need to enter their email address or username for their account to have a password reset email sent to them. If they enter the wrong email or username, they will receive the following message.

Find Me

If a customer clicks Find Your Account, depending on how your resort configures it, they could have three options to find their account: Find Me Using Email Address, Find Me Using Pass/Card or Find Me Using Personal Info. Within this Find Me flow, two-factor authentication can be turned on to increase security. Guests may elect to receive a verification code by email or, in some cases, by text message.

NOTE: Siriusware users only have the option to use Find Me using an email address.

Find Me Using Email Address

If a customer chooses the Find Me Using Email Address option, they are asked to provide their first name, last name and email address.

If the guest’s input matches on name and email on the database, they will receive a password reset email. If it doesn’t match, the guest will be prompted to create an account.

2. Find Me Using Pass/Card
If a customer chooses the Find Me Using Pass/Card option, they are asked to provide their last name and a media pass or RFID number.

3. Find Me Using Personal Info

If a guest chooses the Find Me Using Personal Info option, they are asked to provide their first name, last name, postal code, and date of birth.

NOTE: If the guest does not know the postal code associated with their account or it has changed, or they have a dummy birth date in RTP|One, this lookup will not work.

Create Account

If a guest needs to create a new account, they will either be routed to the Create Account screen or they can click the “Create Account” button on the sign-in box.

On the Create Account page, the guest will be prompted to enter the information required to set up their account. Resorts have the option to add reCaptcha to the creation for added security. An optional “Opt In for Marketing Messages” checkbox can also be added to this screen to create an Email Profile in RTP|One that will enable marketers to pull addresses for targeted marketing purposes.

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