Welcome to the new Aspenware Commerce Documentation space! Keep reading for documentation navigation, tips on how to use this new documentation, and learn more about our roll-out plan to have one place for all Aspenware Commerce documentation by end of Q1 2021.
Overall Documentation Navigation
How to use this documentation?
Use Confluence search and this page to find your place
The search bar in the top right will search the entire Aspenware Customer Hub for titles, page content and more. Find what you’re looking for in documentation, release notes, release guides, etc.
Also, this page acts as your table of contents for the documentation that has already been migrated from legacy documentation.
Documentation is broken out into the following sections, and feature guides live within these headings:
Laying the Foundations for your Store - Home to many documents used in implementations as well as libraries for store-wide settings, language strings, HTML widgets, and email templates. The Commerce Glossary can also be found here, which will be updated with key terms.
Configuring Categories - The shortest section with details on category configuration, including regular categories, hidden categories, and subcategories.
Configuring Products - Product setup 101 lives here. Learn how to create a product shell, define attributes within that shell, and upsell add on products.
Offering Promotions and Fenced Products - Everything you need to know about configuring products and pricing that is not publicly available. Certain products, such as renewals, voucher products, discount codes etc. are “fenced” off so that only certain users or users with a valid code can redeem special pricing and products.
Offering Flexible Product Pricing - Aspenware Commerce supports many advanced pricing capabilities, so whether you’re dynamically pricing a lift ticket, setting up a payment plan on a pass, creating a membership product, or something else, details on flexible pricing setup lives here.
Limiting Capacity on Product Sales - Ski products are not all limitless and must be able to display as “sold out” or no longer available when capacities are met, or advanced purchase windows are met. This section details inventory, blackout windows, and time-based activity product setup.
Preparing for Product Fulfillment - Aspenware Commerce sells ski products as if they were booked natively in a POS, but to do this, administrators need to map products to waivers, profiles, autofulfill rules, and more. This section details steps to capture necessary information on products so guests can skip the ticket window or kiosk and go direct to lift, rental, or activity.
Within each section head, you’ll find the features contained within as well those that will be documented and moved into this new documentation area in the future. If the article you’re interested in has not yet been moved over, you can find it in legacy documentation.
HINT: We are projecting to have all documentation moved into Confluence by Q2 2021.
Every feature contains the following articles
In the navigation for each feature, you’ll find the following articles.
Overview: As if you were on the phone with an Aspenware Representative get an overview of a feature and how it can benefit you. This section details what configurations are and are not supported for a feature, explains terminology specific to the feature, and describes with images, examples, and sometimes videos, how this feature will benefit both the resorts and its guests.
Configuration: Your complete guide to everything you’ll need to actually set up a new feature, these guides start by outlining all the steps to take before you begin providing detail on prerequisite POS, Infrastructure, and Commerce tasks. These guides conclude with a step-by-step detailed setup guide to use when configuring the feature itself. For admins that have been there, done that, a setup checklist that hits on the high points to make sure no important step is missed can be accessed from this guide as well.
Common Troubleshooting: Once configuration is completed, questions and issues can arise, and this guide is meant to help answer some of those most common “gotchas” and questions for the feature. This section reads like a Q&A and is sourced based on questions Aspenware commonly answers in our helpdesk. We’ll be continually adding to this. If you don’t find the answer to your question in these articles, our helpdesk is always here to help at support@aspenware.com.
Use Cases: It’s nice to know that other resorts have used a feature before and how it’s been used. This section provides real-world examples of a feature in action at other resorts. We’ll be adding to these examples as we continue to see resorts successfully turn on new features and functions.
Features will continually be documented and added to this space
As features are documented using our new documentation standards, they will be added to this space. The next up features include…
Renewal
Affirm (NEW)
Voucher Products (NEW)
Validated Prompts
SheerID
Customer Roles
Regular Prompts
Child Registration Profile
Discounts
Emails
Advanced Date Selection
For full details on our phased approach see: https://aspenware.atlassian.net/wiki/spaces/AE/pages/1042972673/Future+Documentation+Navigation+Structure+Feature+Summary?moved=true