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Authentication ProfileWithin RTP|One, the authentication profile is the unique identifier on a guest account that enables it to be authenticated from login and grants access to the user account. It contains an authentication ID, which is typically the guest’s email address, but can also be a distinct username. It also contains the guest’s password. Authentication IDWithin RTP|One, the authentication ID is the unique value that authenticates a guest account. It is typically an email address, but, in some cases, can also be a username. Media ProfileWithin RTP|One, the media profile is where the guest’s media card information (Pass number, RFID number, etc.) is housed. This is checked when a guest uses the pass media feature within “Find Me” Flow or if they choose to login with their media number. Email ProfileWithin RTP|One, the email profile is populated if the guest elects to opt in to marketing emails. It is from the email profile, that email marketers pull guest information for marketing purposes. It is distinct from the authentication email because a guest may opt-out of receiving marketing emailswhen a guest creates an account. Aspenware Commerce sends automated transaction emails (password reset, order confirmations, abandoned cart, etc.) to the Email Profile email, not the authentication ID. For this reason, it is important for these profiles to match if using email formatted Authenication IDs. For Siriusware the username and email pull from the same email profile on the guest contact record. Communication ProfileWithin RTP|One, the communication profile is populated with an opt-out flag when a guest selects to opt-out of marketing communications upon creating an account or in my account in Aspenware Commerce. This flag is used to omit guests from the list pulled by email marketers for marketing purposes. Web PasswordWithin Siriusware, the web password profile is the unique identifier on a guest account that enables it to be authenticated from login and grants access to the user account. The email on the customer record is used for the username in conjunction with the web password. |
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For Sign In, a guest enters their email or username and their password to sign in to their account. Sometimes the username is the email associated with the account, but they may have established a username that is different than the email address associated with the account. This email or username is the Authentication ID set up in RTP|One. Sign in with media number and password is also a supported feature for resorts using RTP|One as a POS. Guests have several support options including Forgot your username?, Forgot your Password? Send reset email and Find your account.
If a guest logs in prior to checkout, they will experience the following login modal experience.
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If a customer clicks Forgot your username, they will need to enter their email address for their account to have the username emailed to them.guest logs in as part of the checkout flow, they will experience the following separate page login experience. Both experiences use the same functionality and messaging.
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NOTE: Most resorts use the guest’s email address as their username and this functionality can be turned off in settings. |
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If the system cannot find their email account in RTP|One, they will receive a message and will be directed to call the toll-free number for the resort.utilizing the sign-in with media number feature, you can assist guests with finding their media number using the card help HTML widget.
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Forgot password will show as soon as a guest enters a valid email. If a customer clicks Forgot your Password? Send reset email, they will need to enter their email address or username for their account to have a password reset email sent to them. If they enter the wrong email or username, they will receive the following a configurable error message.
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Find Me
If a customer clicks Find Your Account, depending on how your resort configures it, they could have three options to find their account: Find Me Using Email Address, Find Me Using Pass/Card or Find Me Using Personal Info. Find me by Email Address is the only supported Find Me method for Siriusware. Within this Find Me flow, two-factor authentication can be turned on to increase security. Guests may elect to receive a verification code by email or, in some cases, by text message.
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If the guest’s input matches on name and email on the database, they will receive a code to verify they have access to that email and create a password, or a password reset email if they already have a password. If it doesn’t match, the guest will be prompted to create an account.
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2. Find Me Using Pass/Card (RTP|One only)
If a customer chooses the Find Me Using Pass/Card option, they are asked to provide their last name and a media pass or RFID number.
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You can load a helpful image of your media with the relevant number highlighted to display when a guest selects “How do I find my pass number?”
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If the guest’s input matches on last name and media number.
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, and two-step verification is turned ON, they will receive a code via text or email to verify they have access to that account and create a password, or a password reset email if they already have a password. If it doesn’t match, the guest will be prompted to create an account.
If the guest’s input matches on last name and media number, and two-step verification is turned OFF, they will be able to create a password and login with that account, or they will be sent a password reset email if they already have a password. If it doesn’t match, the guest will be prompted to create an account.
3. Find Me Using Personal Info
If a guest chooses the Find Me Using Personal Info option, they are asked to provide their first name, last name, postal code, and date of birth.
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If the guest’s input matches on all of the required fields, and two-step verification is turned ON, they will receive a code via text or email to verify they have access to that account and create a password, or a password reset email if they already have a password.
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If it doesn’t match, the guest will be prompted to create an account.
If the guest’s input matches on all of the required fields, and two-step verification is turned OFF, they will be able to create a password and login with that account, or they will be sent a password reset email if they already have a password. If it doesn’t match, the guest will be prompted to create an account.
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NOTE: If the guest does not know the postal code associated with their account or it has changed, or they have a dummy birth date in RTP|One, this lookup will not work. |
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If a guest needs to create a new account, they will either be routed to the Create Account screen or they can click the “Create Account” button on the sign-in box.
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On the Create Account page, the guest will be prompted to enter the information required to set up their account. Resorts have the option to add reCaptcha to the creation for added security. An optional “Opt In for Marketing Messages” -out of marketing email” checkbox can also be added to this screen to create an Email Profile in RTP|One that will enable marketers to pull addresses for targeted marketing purposes.
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