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A: This banner is controlled from the HTML widget called "Renewal Banner Message". You can find this widget from: Nop Templates > Plugins > HTML Widgets > Manage HTML Widgets. From here edit it so it is not visible in the shop, or is visible by checking/unchecking the Active checkbox.
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A: This could be caused by several things. First, confirm that the product setup is correct. Confirm the Product Header Code assigned in the RTP Product Component Link matches the SKU/Product Header Code on the Aspenware product page. Second, confirm that the RTP renewal product header is set to Displaydisplay. Finally, confirm that the eligibility time frame in the product component link configuration is set up so that the guest in question is eligible based on their past product dates.
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