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Overview
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When using identity your client folder will include a background image and your logo image. Horizontal logo images are recommended when using the identity application. In addition to language strings, below are the components that resorts may configure upon implementing identity. All other UI features are default to the application.
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NOTE: In a multi-store environment, the following can be customized per storefront. |
Background
Background Image
Background
Overlay (for text readability)
Logo (long and wide logos work best)
Logo URL
Logo Sizes for Mobile, Tablet and Desktop
Primary Color (Buttons, Mobile Header Bar)
Button Details
Button Color
Button Radius (rounding)
Theme css
button color
button hover color
Button Hover Color
Button Font Weight (Bold, Normal, etc)
Button Font Size
Button Letter Spacing
Font Details
Heading Font Color
Body Font Color
Link Font Color
Link Hover Font Color
A single custom font can be supported for those who use CSS to import their custom fonts. Font customizations will apply to the Identity application, but the email font will be standardized as Helvetica for all customers. Supply the font URL to your Aspenware Representative, similar to the example below:
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IMPORTANT: At this time fonts are not customizable for Identity and all fonts those who use Javascript to import their custom fonts. When custom fonts are not available, Identity will use Helvetica and Arial if the browser doesn’t support Helvetica. Also note that only a single font is supported for identity, so if headers and body copy require different font libraries, this is not supported today. |
Multiple store-fronts and Identity
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Description | String Resource | Current Value | Placement |
Login page | account.login.description | Please sign in or create an account. | Displays beneath page title, is a collapsed and invisible if no text is entered. |
Login page | account.login.loginoptions | Email, Username, or Pass ID | Displays above line where user types in username, email, or pass ID |
Login page | account.login.validation.invalid | Email, Username, or Pass ID is invalid. | Displays beneath username entry field when continue button is selected but no characters entered in username field |
Login page | account.login.validation.callservices | We’ve encountered a problem logging you in. Please contact customer service at ###-###-####. | Displays beneath username entry field when email profile matches up with multiple authIDs |
Login page | account.login.callservices.noemailprofile | We’ve encountered a problem logging you in. Please contact customer service at ###-###-####. Error: Account has no email profile. | Displays beneath username entry field when user has a username that is not an email and has no email profile. |
Login page | account.create.informationmissing | We’ve encountered a problem logging you in. Please contact customer service at ###-###-####. Error: customer information is missing. | Displays beneath username entry field when user is missing a date of birth. |
Reset Password Page
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Description | String Resource | Current Value | Placement |
Login → Reset Password Page | account.forgotpassword.description | To reset your password, please enter your email or username and select continue." | Displays beneath title, if no description is entered area is collapsed. |
Login → Reset Password Page | account.forgotpassword.username | Email or username | Displays beneath description above entry field. |
Login → Reset Password Page | account.forgotpassword.validation.success | Success! An email and link for resetting your password has been sent to this address. | Displays beneath email.username field after password reset email is sent. |
Login → Reset Password Page | account.forgotpassword.validation.invalid | Invalid email address, please try again. | Displays beneath email.username field if invalid entry. |
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NOTE: Terms and Conditions (T&Cs) will be present on the account creation page, login page, and account capture page in an identical fashion. Only the first (Terms and Conditions-1) will execute an action - enroll the customer in the rewards program. Each additional Terms and Conditions are also customizable but do not trigger any action. Any additional Terms & Conditions would require Agreement Copy as well as Copy for link and link for modality. |
Examples for use of additional Terms and Conditions:
T&C 1 - execute membership. (default setting: box unchecked).
T&C 2 - “I agree that I accept the updated rules and regs of the Rewards program. CLICK HERE TO REVIEW UPDATED RULES. “ (default setting: box checked).
OUTCOMES
T&C 1 would appear for any guest who is not a member of rewards, and by clicking the box and accepting, the guest would enroll in the program. In subsequent logins, T&C 1 would not appear.
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Common Troubleshooting Questions
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