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When using identity your client folder will include a background image and your logo image. Horizontal logo images are recommended when using the identity application. In addition to language strings, below are the components that resorts may configure upon implementing identity. All other UI features are default to the application.

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Info

NOTE: In a multi-store environment, the following can be customized per storefront.

  1. Background

    1. Background Image

    2. Background Overlay (for text readability)

  2. Logo (long and wide logos work best)

    Theme css

  3. button color

    4. button hover color

    1. Logo URL

    2. Logo Sizes for Mobile, Tablet and Desktop

  4. Primary Color (Buttons, Mobile Header Bar)

  5. Button Details

    1. Button Color

    2. Button Radius (rounding)

    3. Button Hover Color

    4. Button Font Weight (Bold, Normal, etc)

    5. Button Font Size

    6. Button Letter Spacing

  6. Font Details

    1. Heading Font Color

    2. Body Font Color

    3. Link Font Color

    4. Link Hover Font Color

    5. A single custom font can be supported for those who use CSS to import their custom fonts. Font customizations will apply to the Identity application, but the email font will be standardized as Helvetica for all customers. Supply the font URL to your Aspenware Representative, similar to the example below:

      Image Added
Note

IMPORTANT: At this time fonts are not customizable for Identity and all fonts those who use Javascript to import their custom fonts. When custom fonts are not available, Identity will use Helvetica and Arial if the browser doesn’t support Helvetica.

Also note that only a single font is supported for identity, so if headers and body copy require different font libraries, this is not supported today.

Multiple store-fronts and Identity

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Description

String Resource

Current Value

Placement

Login page

account.login.description

Please sign in or create an account.

Displays beneath page title, is a collapsed and invisible if no text is entered.

Login page

account.login.loginoptions

Email, Username, or Pass ID

Displays above line where user types in username, email, or pass ID

Login page

account.login.validation.invalid

Email, Username, or Pass ID is invalid.

Displays beneath username entry field when continue button is selected but no characters entered in username field

Login page

account.login.validation.callservices

We’ve encountered a problem logging you in. Please contact customer service at ###-###-####.

Displays beneath username entry field when email profile matches up with multiple authIDs

Login page

account.login.callservices.noemailprofile

We’ve encountered a problem logging you in. Please contact customer service at ###-###-####. Error: Account has no email profile.

Displays beneath username entry field when user has a username that is not an email and has no email profile.
Error: var message = string.Empty;            if(account.Status == "UserAccountExistsWithNoEmail")            {                message = "Missing email profile.";            }else if(account.Status

Login page

account.create.informationmissing

We’ve encountered a problem logging you in. Please contact customer service at ###-###-####. Error: customer information is missing.

Displays beneath username entry field when user is missing a date of birth.

Reset Password Page

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Description

String Resource

Current Value

Placement

Login → Reset Password Page

account.forgotpassword.description

To reset your password, please enter your email or username and select continue."

Displays beneath title, if no description is entered area is collapsed.

Login → Reset Password Page

account.forgotpassword.username

Email or username

Displays beneath description above entry field.

Login → Reset Password Page

account.forgotpassword.validation.success

Success! An email and link for resetting your password has been sent to this address.

Displays beneath email.username field after password reset email is sent.

Login → Reset Password Page

account.forgotpassword.validation.invalid

Invalid email address, please try again.

Displays beneath email.username field if invalid entry.

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Description

String Resource

Current Value

Login → Force Reset Password

account.passwordexpired.passwordexpired

Password Expired

Login → Force Reset Password

account.passwordexpired.description

Your current account password has expired. To reset your password, please enter your email or username and select continue.

Login → Force Reset Password

account.passwordexpired.username

Email or username

Login → Force Reset Password

account.passwordexpired.validation.success

Success! An email and link for resetting your password has been sent to this address.

Login → Force Reset Password

account.passwordexpired.validation.invalid

Invalid email address, please try again.

Terms and Conditions

  • Identity can be configured to allow guests to review and execute Terms and Conditions as a part of the account creation or sign-in process. In order to complete this configuration, please collect the following below and then send an email to service@aspenware.com. In the email, request that your Identity server be configured for use with Loyalty. Include all required copy and links, organized by T&C 1, T&C 2, etc. Be sure to include your preference for the default setting (checked or unchecked for each T&C setting.)

     

  • Terms & Conditions 1 (T&C 1)- Agreement Copy:

    • Example: I consent to the Terms of the Rewards Program.

  • Terms and Conditions 1 - Copy for Link and link for modality

HINT: The following HTML elements are supported in checkbox labels:

<b> <strong> <i> <em> <a> <span> <p>

href and the target attributes on an <a> tag. This means that <a href=”google.com” target=”_blank”>Google</a> will render as a working link.

Additionally, <b>, <strong>, <i>, and <em> can be used to format labels with bold or italics if desired. <p> and <span> can be used to break up the content or force line breaks.

Any tags or attributes not listed above will not render. They will be stripped out of the HTML before the content is rendered to the page. This is to ensure that nobody is inserting <script> tags or other elements that could lead to security risks or broken layouts.

Info

NOTE: Terms and Conditions (T&Cs) will be present on the account creation page, login page, and account capture page in an identical fashion. Only the first (Terms and Conditions-1) will execute an action - enroll the customer in the rewards program. Each additional Terms and Conditions are also customizable but do not trigger any action.

Any additional Terms & Conditions would require Agreement Copy as well as Copy for link and link for modality.

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Common Troubleshooting Questions

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