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Q: How do I configure a product that is only available on one or a couple of days of the season with inventory? (i.e. camps, seasonal programs, events, etc.)
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A: The inventory function is set to run every 5 to 20 minutes, so you will not immediately see inventory that is manually changed in the POS update in the shop until this function runs on it’s schedule. The frequency is configurable, but setting it more frequently than 5 minutes can have adverse effects to the POS performance as this is a “heavy” job.
Inventory was re-architected so that while the inventory limits available on the shop rely on POS available inventory, it is not called every time a guest navigates to an inventoried product, but rather on a configurable basis. This re-architected The inventory syncing method both improves shop performance and eliminates reduces the possibility of overbooking inventory. The inventory that the shop reads from is fully contained within Aspenware and accounts for inventory from the POS (based on the last sync which runs every x minutes) and active items that are in carts where the lock is not expired and items that are in orders that are completed but not “processed” through to the POS.
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If the time interval has passed that you expect to see inventory updating and you still don’t see the inventory update, check your season start and end date. If the date that inventory is configured for is outside of the season start and end date range, the inventory will not be pulled from the POS.
Q: Why I am not seeing my amount remaining on the PDP despite having set the language string properly?
Displaying the amount remaining beneath the shopping cart depends on whether the inventory threshold has been met. This can be adjusted by going to Settings > All Settings > and searching for catalogsettings.dynamicpricingcalendar.inventorymessagethreshold
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NOTE: Settings for threshold with dynamic pricing savings (as opposed to the dynamic pricing calendar) display only work for inventory (i.e. amount remaining overall for a given day not for amount remaining in tiered pricing (at a certain price). |
Q: I’m trying to update a component code or delete an entry in the inventory pools pulgin, but I’m getting an error with red triangles (see below). What’s wrong?
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A: In order to prevent errors, you are not be able to update a component code while there are orders that are unprocessed or in an active lock in a shopping cart. You will also be unable to delete an entry in the Inventory Pool plugin when the entry is part of a ready, failed, or processing order. The red triangles are there to prevent admins from editing a configuration where orders are either in process or failed. Once the failed order is cleared out and the inventory sync runs again, the red triangle will go away. You may need to refresh your page to see the update, however.
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