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Table of Contents
Tip

This feature is supported for: Print at home functionality is now supported for resorts that use either RTP|One or Siriusware as a POS, however this guide is specific to Siriusware print at home enhancements.

This guide will review how to set up Print at Home functionality for Siriusware in Aspenware Commerce. For more information on general release notes, see 2.21 Release Notes.

Overview

Print at Home functionality is now available for resorts that use Siriusware as POS. This feature was previously only supported for RTP|One.

When a customer purchases a product flagged as a Print-at-Home product, they are immediately sent a separate email that contains access barcodes for each “print at home” product in their order. These barcodes can be used by standard RTP|One or Siriusware scanners for access. Proper POS configuration is required for this feature to work in either RTP|One or Siriusware to grant the guest the correct access type when purchasing the product. Details on these pre-requisite steps are outlined in the configuration guide below.

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Configuration Guide

Prerequisite Steps

POS Tasks

Configure the product header or DCI in your resort POS according to the rules that make this product eligible for scanning by the native POS scanners.

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Info

NOTE: When configured in Commerce, this functionality is only able to display the access product as a QR code and cannot currently display other values from RTP|One as QR codes.

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  • In addition to product setup set up and your POS environments for test and production, make sure your scanners are configured for both test and production Siriusware or RTP|One to test this functionality end to end.

Commerce Tasks

  • There is a new product classification called ‘Send Print-at-Home Notification’. When assigned to a product, this is meant to trigger sending a follow-up email if the product is purchased with a QR code for the Axess Code of the Ticket. This uses a new OrderPlaced.PrintAtHomeCustomerNotification message template that includes a %Order.Barcodes% message token. If you wish to use print at home functionality, contact your Aspenware representative to ensure these items are all in place for your test and production sites.

  • To configure the print at home email template go to Content Management>Message Templates and Edit to edit the ‘OrderPlaced.PrintAtHomeCustomerNotification’ email template. 

    • To edit the email HTML, go to Tools>Source Code and adjust the HTML from there in the Source code window. In the body portion of the email template, paste the following code and customize as desired. Do not remove the %Order.Barcodes% message token.

      Code Block
      <p style="margin: 0;">Hello %Order.CustomerFullName%,</p>

<p>Below is the voucher for your RESORT ticket.</p>

<p>Add details on redemption.</p>

<div class="”block”" style="text-align: center;">%Order.Barcodes%</div>

<p>Order Number: PK%Order.OrderNumber% <br /> Date Ordered: %Order.CreatedOn% <br /><br /> %Order.Product(s)%<br /> <br /> Terms of print at home tickets here.</p>

</td>

  • Additional styling can be applied to information within the %Order.Barcodes% table using email CSS, using the following div classes.

    Image Added

  • For more details on email configuration, refer to: https://hub.aspenware.net/main/Configuration:-Emails.1251868693.html

Detailed Configuration Guide

  • From Plugins>Product Classifications>Add Assignment, select the desired category and product.

    • If print at home functionality is only desired for a particular attribute combination, check the desired product attribute values that are associated to print at home products. If the entire product should be set up as a Print-at-Home product, do not check any of the attribute options.

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  • In the Classification table, click the Assign checkbox for the Send Print at Home Notification classification.

  • Click Add.

  • Make sure you have your product set to be auto fulfilled in the Aspenware Commerce using the Autofulfill guide.  

  • Go to Configuration > Settings > All Settings and search for 'ordersettings.orderidprefix.' The value here must match the value that is configured for the Order Processor Order ID. Ask your Aspenware Representative what your Order Processor Order ID is if you are unsure.

  • SIRIUSWARE ONLY: In Aspenware Commerce, under Configuration> Settings> All Settings, locate  "OrderProcessing.SendExternalPrintAtHomeNotification"

    • If this is set and the value is TRUE, then the print at home email will be sent from the Status function and not the Order Processor. This should be true for Siriusware resorts

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